Deposit Operations Representative

Position Summary:

Responsible for a variety of duties related to monitoring, processing, and maintaining deposit operations functions. Provides a high level of service in responding to customer and employee inquiries through various communication channels. Supports operational efficiency, ensures accuracy of transactions, and promotes bank products and services through appropriate referrals.

Supervisory Authority: None

Working Relationships – Internal: Works closely with deposit operations staff and employees across all locations to support operational functions and resolve issues.

Working Relationships – External: Frequent contact with customers via phone and email. Works with the bank’s core provider and correspondent banks to complete operational processes.

MAJOR DUTIES – ESSENTIAL

1. Deposit Operations Processing

• Performs a wide range of duties related to deposit accounts, including processing NSF items, stop payments, account maintenance, and recordkeeping functions. Ensures accuracy and compliance with bank policies and procedures.

2. Transaction Processing & Reconciliation

• Processes wire transfers, ACH files, returned items, cash letter adjustments, levies, and garnishments. Reconciles general ledger and correspondent bank accounts; researches discrepancies and makes correcting entries as needed.

3. Customer & Employee Support

• Responds to inquiries, research requests, and operational issues from both customers and employees. Maintains strong internal communication to resolve issues accurately and efficiently.

4. Operational Support & Systems

• Supports debit card maintenance, dispute processing, remote deposit verification, and E-Corp system processing. Assists with maintaining overnight funds position and reserve requirements.

5. Compliance & Controls

• Ensures all transactions follow bank policies, procedures, and regulatory requirements. Completes verifications and maintains documentation to support audit and compliance needs.

This job description is intended to outline the essential functions of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be added, changed, or reassigned as business needs evolve.

Education/Experience:

High school diploma required. 1–3 years of experience in data processing, accounting, or financial services preferred. Experience with banking software systems or similar technology is beneficial.

COMPETENCIES – MAJOR ACCOUNTABILITIES

1. Integrity and Confidentiality: Maintains the highest ethical standards in all activities. Handles sensitive customer and company information with discretion and in accordance with regulatory and organizational requirements. Demonstrates honesty, trustworthiness, and accountability.

1. Communication: Effectively communicates information clearly and accurately, both verbally and in writing. Adapts communication style to the audience, clearly explaining concepts in a way that supports understanding and informed decision-making.

1. Customer Service: Must understand the role of value-added sales and customer service in a banking environment. Responds sensitively to the needs and priorities of the customer (both internal and external); recognizes and takes the appropriate action to meet their needs; establishes an effective working relationship with others to gain their respect and loyalty.

1. Adaptability: Must thrive in working in a positive, team-oriented environment, contributing to the ongoing success of the organization. Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise sound independent judgment under limited supervision.

1. Collaborative Relationships: Possesses ability to develop, maintain, and strengthen partnerships with others inside and outside the organization. Actively listens to others, values diverse perspectives, and fosters open communication. Builds trust and rapport by being approachable, responsive, and supportive, contributing to a positive, team-oriented environment that drives strong outcomes.

1. Technological Skills: Demonstrates proficiency in systems and technology required to perform essential duties.