Deposit Operations Business Analyst (Payments)

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the Deposit Ops Business Analyst to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  This role is responsible for facilitating business change management by developing business requirements.  This role will be involved in project implementations including large scale projects such as major software upgrades and mergers and acquisitions.  This position is responsible for validation and testing for projects which affect a large number of customers.   Position is responsible for review of all software and/or upgrade documentation to identify changes affecting processes within Deposit Operations.  Position will work closely with business users and others in all stages of the project lifecycle.

Highly skilled Deposit Operations Business Analyst with extensive experience in core banking systems and operational processes. This role serves as a critical liaison between business users and technical teams, ensuring seamless communication and successful implementation of technology solutions that support deposit operations.

ESSENTIAL FUNCTIONS

• Works with business users to understand new enhancements and features available in software upgrades.
• Interacts with technical team(s) to translate functional specifications into technology solutions.
• Reviews all documentation on software changes, upgrades, or installations to identify project tasks and assigns roles within Deposit Operations for implementation.
• Manages Deposit Operations portion of all bank-wide projects including major software upgrades, branch acquisitions or sales and mergers and/or acquisitions affecting large numbers of internal and external customers.
• Documents all testing requirements for Deposit Operations and participates in same testing. 
• As issues are identified through testing processes, directly formulates potential solutions, and provide recommendations to Management for identified issues.
• Coordinates completion of tasks by Deposit Operations through implementation of projects
• Attends all meetings and coordinates the removal of impediments.
• Identifies and communicates risks and issues that may require changes to plan or scope of a project.
• Organizes information for distribution to Deposit Operations Management to assign resources for project completions.
• Coordinates meetings and training of Deposit Operations resources as needed for task completions, testing and validation of changes for all projects and conversions.
• Ensure appropriate stakeholders are involved and obtain required information for capturing and validating requirements.
• Prepares documents required for approval process for I.T. Steering.
• Assist with trouble-shooting production issues as needed.
• Develops training and procedures for changes implemented.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Strong working knowledge of Excel and Microsoft Project.
• Excellent analytical skills and demonstrated ability to effectively troubleshoot and provide solutions.
• Must possess strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to negotiate.
• Deadline oriented and capable of self-management.
• Ability to work independently and within a close team environment.
• Ability to listen and understand business needs.
• Experienced in testing requirements for system changes and conversion of products from one core system to another.
• Strong working knowledge of Fiserv Premier core system.

Qualifications, Education, and Certification Requirements

• Education: High School Diploma (College Degree preferred)
• Experience: Minimum of 5 to 10 years operations experience with demonstrated experience in implementing changes in technology or processes
• Knowledge: Excellent interpersonal skills, good computer skills, ability to read technical documents, write, speak, and understand English.

Required Qualifications

• Fiserv Premier Experience (5+ years): Strong understanding of core banking system functionality and workflows.
• Advanced Data & Reporting Skills: Proficient in Excel (including Power Query) for analysis, automation, and reporting.
• Deposit Operations and Payments Experience (5+ years): Solid knowledge of deposit processes and compliance requirements as well as payment processing.
• Self-Starter & Process Improvement Mindset: Ability to work independently and lead initiatives to enhance productivity.
• Communicate effectively both verbally and in writing to convey complex concepts clearly to technical and non-technical audiences.
• Lead initiatives to improve processes, enhance productivity, and drive operational excellence.

Preferred Qualifications

• Fiserv PEP+ Knowledge: Familiarity is advantageous but not required.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training, New Employee Orientation

RECOMMENDED ADDITIONAL TRAINING

• Agile project management training
• Premier Business Analytics Training

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk.  This position requires the ability to drive a company vehicle to and from other locations.  This position may require bending and reaching.

WORK ENVIRONMENT

For bank office: This position is in an open lobby area with an individual workstation. This position is located in a cubicle environment that may be loud throughout the day.  This position is located in a private office.  

If applicable, for telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.