Stronger, more resilient communities are built by the people inside government and regulated industries who keep critical infrastructure running. But they're working against real headwinds: fragmented data, field crews without the right tools, and high-stakes decisions made without a complete picture.
Forerunner exists to fix that. We build intelligent software that connects the systems these agencies and firms already rely on, fills the gaps those systems can't, and turns fragmented information into decisions and actions that reduce liability, surface revenue, and prevent small problems from becoming emergencies.
About the roleAs a Deployment Specialist, you will own the end-to-end deployment experience for our customers — from discovery to go-live — ensuring the outcome aligns with business impact. You’ll act at the intersection of strategy, project management, and operational delivery, collaborating with customers, internal teams, and technical resources to make deployments high-quality, repeatable, and outcome-driven.
What you'll doCustomer Discovery & PlanningLead structured workshops with customers to uncover business objectives, operational constraints, and success metrics.
Translate findings into a clear deployment roadmap and set of deliverables.
Define project scope, milestones, dependencies, and governance.
Serve as the primary point of contact for the customer during deployment.
Coordinate across cross-functional teams (Forward Deployed Engineer, Customer Success Manager, other internal stakeholders) to ensure alignment and momentum.
Proactively identify risks, manage dependencies, and escalate when necessary.
Provide regular status updates to both the customer and internal leadership.
Using both the product front-end and Forerunner MCP, configure client systems and ensure system design stays aligned with business goals.
Work with the Forward Deployed Engineer to scope integrations and customizations.
Ensure that deployment deliverables map back to the business requirements and success criteria.
Lead user acceptance testing (UAT) and drive readiness for go-live.
Collaborate with the Customer Success Manager to ensure a smooth transition to the ongoing success phase.
Document lessons learned, refine the playbook, and drive continuous improvement across deployments.
4-6 years of experience in project management, SaaS implementation delivery, customer consulting, and operations. Experience with GIS or construction project management is a plus.
Strong ability to translate ambiguous business challenges into structured, executable plans.
Excellent communication skills with both technical and executive stakeholders.
Comfortable operating in a fast-paced, customer-facing environment where you are building repeatable processes
Believe in delivering measurable outcomes to customers, not just checking off tasks.
Enjoy being the glue across teams, driving clarity, and removing friction.
Are comfortable juggling strategic thinking and tactical execution.
Want to build and refine playbooks that scale, not just follow them.
Forerunner is an early-stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another.
We're mission-driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. We're in the weeds -- our entire team spends time engaging with our partners in the field to better understand the real-world problems they face.
We're a small team. As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it.
We value in-person connection, so we keep offices in NYC, San Francisco, and Portland, ME. Roles can be hybrid or fully remote, depending on the work.
We want you to be happy and healthy. Forerunner offers competitive compensation, health/vision/dental coverage, and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what "health" means to you.
The salary range for this position is 120,000-165,000. This posting may span more than one career level. Compensation is determined based on a variety of factors, including an individual's skills, experience, and qualifications.
Skills Required
- 4-6 years of experience in project management, SaaS implementation delivery, customer consulting, and operations
- Ability to translate ambiguous business challenges into structured, executable plans
- Excellent communication skills with technical and executive stakeholders
- Comfort operating in a fast-paced, customer-facing environment while building repeatable processes
Forerunner Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Forerunner and has not been reviewed or approved by Forerunner.
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Fair & Transparent Compensation — Job postings for several roles include explicit salary bands, signaling clarity in pay expectations during hiring. Senior technical and go-to-market listings consistently present defined ranges rather than unspecified compensation.
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Healthcare Strength — Health, dental, and vision coverage are described across official careers materials and third-party postings. Some roles also specify an employer contribution toward premiums, indicating structured medical support.
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Wellbeing & Lifestyle Benefits — A quarterly wellness reimbursement, commuter benefits, and an employer-paid meal on a set cadence are cited in postings. Remote-first flexibility with office options in select cities adds practical lifestyle support.
Forerunner Insights
What We Do
Forerunner is a Series B company building the AI-powered intelligence layer for government agencies and regulated industries — helping large cities and counties finally make sense of the data they already have. Here's the problem we're solving: cities spend millions on permit systems, GIS, and asset management tools, but still can't answer their most important operational questions. Data sits fragmented across systems that don't talk to each other. Valuable observations from field crews never get captured. And none of today's tools help agencies connect the dots and take action. Forerunner sits on top of the tech stack agencies already have. We connect their existing systems, give frontline teams an AI-guided mobile experience to fill the gaps, and turn fragmented information into decisions and actions that reduce liability, surface revenue, and prevent issues from becoming emergencies. We serve nearly 200 governments across the country — and we're growing fast.
Why Work With Us
If you want to work on hard infrastructure problems that affect every community in America, with a team that's already trusted by the agencies on the front lines of it, we'd love to meet you.
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