Deployment Engineering Program Manager

Posted 9 Days Ago
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Dallas, TX
Senior level
Robotics • Transportation
The Role
As a Deployment Engineering Program Manager, you will lead the deployment of automation solutions in logistics warehouses. Responsibilities include managing deployment teams, supporting product testing, identifying process gaps, and serving as the primary customer contact to ensure satisfaction. You will work closely with engineering and product teams to analyze data and drive product development.
Summary Generated by Built In

We are looking to hire a few talented Deployment Engineering Program Managers who are currently based in the following areas: Los Angeles, Boston, Dallas-Fort Worth, Atlanta and Charlotte.


As a Deployment Engineering Program Manager you will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner & independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You have 5+ years of experience in Robotics, Industrial Automation, or Project/Program management. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. You will guide teams of Deployment Engineers with direct mentorship as well as through written policy and procedure. There will be opportunities for people management. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States.

Key Activities:

  • Ensure that the deployment of our automation solution, including industrial robot arms, software, and auxiliary hardware, are executed on time, within budget, and to our customer’s satisfaction
  • Support product testing and launch by working with product management and engineering teams on understanding customer needs; developing test instrumentation, executing testing, and analyzing results
  • Identify gaps in deployment and development process and procedure and lead efforts to close them
  • Lead teams of deployment engineers; prioritizing effort, dealing with escalations, and providing mentorship
  • Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
  • Manage and execute on-site integration and test activities and evaluate post go-live performance metrics
  • Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
  • Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a vendor
  • Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site

Position Requirements:

  • 5+ years of experience in Robotics, Industrial Automation, or Project/Program management
  • Deep hands-on familiarity with principles of robotics and automation design, upkeep, and fleet management
  • Working knowledge of Project and Program management principles. PMP certification a plus
  • Experience with Linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
  • Ability to collect and analyze complex data from multiple sources using data analysis tools and scripting/coding knowledge
  • Basic mechanical and electrical repair skills (Are you a tinkerer?)
  • General understanding of network topologies such as VPNs, firewalls, and routers
  • Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations while communicating to a team and managing project and program priorities
  • Excellent written and oral communication skills, deep experience with managing escalations, competing priorities, and fixing broken communication channels
  • Deep experience with leading teams on complex projects, direct people management experience a plus 
  • Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled) 
  • Willing and able to travel 50% - 70% of the time to customer worksites throughout the US for up to two weeks at a time
  • Experience in services or deployment engineering positions is a plus
  • Spanish language proficiency is extremely valuable

Why You Belong at Pickle:

Want to get in on the ground floor of a fast-growing, VC-backed robotics company? Join Pickle Robot! We build systems that companies and their teams love.


Pickle robots unload trucks. Every day, millions of trucks and containers are loaded and unloaded, often requiring manual labor—tough, dirty, dangerous, and hard to staff. Pickle automates this process using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient.


Pickle provides best-in-class benefits including health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary, travel supplies, and other items to make your working life more fun, comfortable, and productive.

Top Skills

Linux
Python
The Company
HQ: Cambridge, MA
40 Employees
On-site Workplace
Year Founded: 2018

What We Do

We believe the best working experience is one where machines do the heavy lifting and people do the problem solving. Our robots work with people in the messy world of warehouse loading docks, reducing the real physical pain of unloading trucks and containers radically amplifying what each person can accomplish.

Founded by an exceptional cast of robotics and machine learning experts, Pickle creates robots that work alongside people in the very messy world of the loading dock, reducing the backbreaking human effort that goes into getting your online orders to your door.

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