Department Supervisor
The Role
We have an exciting opportunity for an experienced department supervisor to join our growing team. In this role, you’ll be responsible for setting the tone and driving the performance of a designated production area overseeing approximately 20 people across several digitizing processes. You’ll develop, manage, and set the example for your team to achieve and exceed departmental goals. You will also relay opportunities to improve customer and employee experience. You are passionate about delighting and helping people. You’re self-motivated, a problem solver, organized, and an experienced leader.
What you’ll do
- Drive performance of your production area
- Consistently hit goals including but not limited to: orders shipped, quality, date-integrity, processing time, queue size, and returns
- Develop, manage, and lead your team of up to 20 or more Digitizing Technicians
- Onboard, train, and coach your team to hit our quality and efficiency goals
- Ensure your team has the adequate tools to do their best work
- Correctly diagnose roadblocks and remove
- Root solve recurring issues
- Work with the Production Director to ensure orders are queued correctly
- Set the example for the team regarding professionalism, reliability, accountability, and proficiency
- Guarantee your area has the necessary orders and supplies to hit our overall goals
- Approve the delivery of orders to be digitized in your area
- Approve the delivery of supplies to digitize your area’s orders
- Relay opportunities to improve customer and employee experiences in an accurate, concise, and timely manner
- Help strategize ways to improve service and streamline our process to create exceptional experiences
- Cross-train in multiple areas for a full understanding of the process prior to taking responsibility for your team
- Perform other tasks as assigned
Who you are:
- Professional, strategic, positive, adaptable, with strong problem-solving skills.
- Natural leader with the proven ability to lead a team to achieve a shared goal.
- Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily.
- Able to prioritize multiple tasks with strong attention to detail.
- A problem-solver who approaches roadblocks with a positive, innovative attitude.
- Understanding of key performance metrics for employees and department.
Extra Credit
- Two years’ experience as a manufacturing supervisor
- Associates degree
Benefits:
- Full-time
- Competitive hourly pay
- Medical, dental, vision, HSA, and short-term disability plans available – 30 day waiting period
- Free 24/7 medical care via text with TextCare
- 401K eligibility with employer match - 6 month waiting period (must be at least 21 years of age)
- 80 hours PTO per year, accrued bi-weekly
- Bi-weekly paychecks
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What We Do
Legacybox is a global digitizing company that launched in 2013, with an ingenious, trackable, mail-in model, for consumers to have their priceless analog tapes, film, and pictures, professionally converted to DVD, thumb drive, or the cloud. By selling directly to consumers, Legacybox is able to offer archivist quality conversions at a fair price so that everyone can preserve life’s important recorded moments.
Legacybox was named one of “America’s Fastest-Growing Companies” by Inc. Magazine with 1,075% growth since launch. The company has also been called “Best Memory Keeper” by Good Housekeeping Magazine, “A Must Have” by ABC’s The View, and “My 2016 Resolution” by Rachael Ray Every Day Magazine and been featured in USA Today, The Huffington Post, and The Washington Post.
