Description
SUMMARY:
The Mortgage Claims Recovery Specialist is responsible for managing the timely filing, tracking, recovery, and reconciliation of mortgage-related insurance, government, investor, and reimbursement claims. This role plays a critical part in maximizing recoveries, minimizing losses, and ensuring compliance with investor, insurer, regulatory, and contractual requirements.
The Mortgage Claims Recovery Specialist partners with internal departments, investors, insurers, attorneys, trustees, title companies, and third-party vendors to ensure claims are accurately prepared, submitted, monitored, and resolved. The ideal candidate is analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced mortgage servicing environment.
ESSENTIAL RESPONSIBILITIES & DUTIES:
Entry Level
- Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
- Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
- Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
- Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
- Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.
- Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
- Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses.
- Assist with claim appeals and escalations when additional recovery opportunities exist.
- Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.
- Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
- Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues.
- Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities.
Reporting & Compliance
- Maintain accurate claim records, system documentation, and supporting files.
- Prepare and distribute recovery, aging, inventory, and management reports.
- Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
- Support internal audits, external audits, investor reviews, and regulatory examinations
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
Required:
- Strong analytical and root cause problem-solving skills
- Deep understanding of investor guidelines and compliance requirements
- High attention to detail, accuracy, and documentation standards
- Ability to manage multiple deadlines and priorities in a fast-paced environment
- Effective communication and cross-functional collaboration
- Process improvement mindset with focus on risk mitigation and cost control
Preferred:
- Three (3) to five (5) years of mortgage servicing, default servicing, or mortgage claims experience. Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
- Experience utilizing mortgage servicing platforms and claims management systems.
COMPENSATION: $22.49 - $29.87. per hour.
The Servion Group has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.
General Description of Benefits:
All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Discretionary Bonus Possible but not guaranteed.
Requirements
PREFERRED QUALIFICATIONS:
Education:
- High school diploma, GED or equivalent required; Associate's or Bachelor's degree preferred
Experience:
- Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.
- Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
- Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
- Familiarity with mortgage servicing systems and claims platforms
Licenses/Certifications: None
Skills Required
- High school diploma or GED
- Associate's or Bachelor's degree
- Strong analytical and root cause problem-solving skills
- Deep understanding of investor guidelines and compliance requirements
- High attention to detail, accuracy, and documentation standards
- Ability to manage multiple deadlines and priorities in a fast-paced environment
- Effective communication and cross-functional collaboration
- Process improvement mindset with focus on risk mitigation and cost control
- Two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or related field
- Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims
- Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams)
- Experience utilizing mortgage servicing platforms and claims management systems
What We Do
Founded in 1987 by three Minnesota credit unions, The Servion Group partners with hundreds of community banks and credit unions across the country. We support our partner financial institutions by providing solutions for mortgage, business lending, realty, title and financial advisory. We are more than a financial services company; we’re an organization dedicated to breathing life into the endeavors of financial institutions and users of our services. With products and services ranging from mortgage, title, and realty, to investments and insurance, to commercial title and underwriting, we're in your corner, eager to help you reach your objectives.
