Creating A Healthier Way of Living
Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US.
We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.
Position Summary:
The Deduction Analyst supports the Cash Application and Accounts Receivable teams by independently and analytically reviewing, investigating, resolving, and reporting customer deductions, charge backs, and disputes. This role requires a highly analytical, independent, and curious mindset, with clear ownership for driving deductions through final resolution, whether through credit issuance, chargeback of invalid deductions, or alternative customer dispute resolution.
- This position is located at 103 International Drive Peachtree City, GA with a hybrid schedule.
- Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more
Essential Responsibilities:
- Independently review customer remittances and analyze deductions to ensure accurate classification and posting.
- Take full ownership of assigned deductions and charge backs, actively driving each item through final resolution.
- Perform detailed root cause analysis to determine the appropriate resolution path, including:
- Issuing a customer credit when the deduction is valid and supported.
- Charging back or disputing the deduction when it is invalid.
- Identifying and executing alternative resolution approaches to resolve customer disputes while protecting company interests.
- Proactively coordinate with Sales, Customer Service, Shipping, Pricing, and other departments to gather support, challenge invalid claims, and close open items.
- Communicate status, risks, and resolution recommendations to the Finance Manager and escalate issues as required.
- Drive/enter approved credits, rebates, and adjustments through completion, ensuring all required approvals are obtained in accordance with internal controls.
- Identify recurring deduction drivers and recommend corrective actions to prevent future occurrences.
- Support ad hoc analytical and cross functional projects in support of the Accounts Receivable team.
Deduction Categories Supported
The Deduction Specialist will manage deductions including, but not limited to, the following categories:
- RMA Credits
- Investigate pending credits taken by customers that have not been fully processed internally and drive approval or denial to closure.
- Rebates
- Validate deductions against contractual agreements and sales activity, resolve processing delays, and ensure proper settlement.
- SPF and Co Op Programs
- Review contract requirements, follow up on internal processing, and drive completion or dispute as needed.
- Freight Deductions
- Analyze freight terms, shipping execution, and order structure to determine validity and resolution.
- Pricing Deductions
- Investigate pricing discrepancies, identify root causes, and drive corrective action and resolution.
Job Requirements:
Knowledge
- 5+ years of experience in accounts receivable or collections (or equivalent education)
- Advanced knowledge of Microsoft Windows, Excel and Word
- Demonstrated analytical and problem-solving skills
Skills
- Ability to work with teams and independently
- Strong time management, planning and organizational skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fast-paced environment
- Ability to proactively identify and resolve problems
Working Conditions & Physical Requirements:
Physical Activities
- Remaining in a stationary position, often standing, or sitting for prolonged periods.
- Communicating with others to exchange information.
- Accessing the accuracy, neatness, and thoroughness of the work assigned
Physical Demands
- Sedentary work that primarily involves sitting or standing.
Environmental Conditions
- No adverse environmental conditions expected.
Benefits:
Health Benefit Programs
Paid Time Off (PTO)
Floating Holidays (FH)
Paid Holidays
Retirement Plan
Company Paid Life Insurance
Voluntary Life Insurance
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend’s discount
Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Skills Required
- 5+ years of experience in accounts receivable or collections, or equivalent education
- Advanced knowledge of Microsoft Windows, Excel, and Word
- Demonstrated analytical and problem-solving skills
- Ability to work effectively with teams and independently
- Strong time management, planning, and organizational skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fast-paced environment
- Ability to proactively identify and resolve problems
What We Do
Rinnai America Corporation provides energy-efficient water-heating and home-heating solutions for residential and commercial customers in North America. Its portfolio includes tankless water heaters and other gas appliances. The company supports distribution, research, training, and U.S. assembly and manufacturing, and emphasizes safety, quality, reliability, and ongoing innovation in heating and hot-water technology, alongside service and parts support for local customer installations.
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