At Worksighted we are passionate about helping people do their best work. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.
Who We Are:
Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don’t take ourselves too seriously. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short-term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.
We are looking for a Dedicated Onsite IT Engineer who will be the primary face of Worksighted, fully embedded within a single enterprise client’s environment. This role's primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. This position will play a crucial role in ensuring a seamless onboarding and support experience, working closely with the client’s internal team while representing our company’s values and standards.
This role requires onsite support at client sites in Fort Mill, SC.
Who You Are:
- You are bilingual in English & Spanish.
- You have a High School Diploma or GED.
- You have at least one (1) year of experience delivering in-person customer service in a role related to technology or IT support.
- You have basic knowledge of Windows & Mac Desktop & Server operating systems.
- You understand and can troubleshoot various basic technical problems such as Microsoft Exchange & Office 365 user management, administration, and troubleshooting, VoIP client issues and extension management, printers and print servers, mobile devices, and Apple devices/macOS software.
- You have a basic knowledge and understanding of security best practices.
- You have a customer-first orientation and the ability to communicate effectively.
What You’re Accountable For:
- Serving as the primary onsite technical support resource for a single enterprise client at their Fort Mill, South Carolina location, providing day-to-day IT support and customer service while working within the client’s environment and culture.
- Provisioning iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards.
- Translating and interpreting documents, instructions, or conversations between English and Spanish as needed to support the employee’s technology needs.
- Handling iPad returns, shipping, and receiving, ensuring accurate inventory updates and physical device tracking.
- Providing in-person guidance and demonstrations to end users on how to use their new devices effectively.
- Troubleshooting and resolving onsite issues with hardware, software, and connectivity as they arise.
- Escalating support requests to Client Service Team engineers after initial troubleshooting when unable to resolve the issue within specified timeframes and guidelines.
- Acting as a liaison between the client and third-party vendors (e.g., Apple, Dell) for device replacements or warranty service.
- Handling unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal transfer.
- Maintaining clear communication with the client's IT leadership and internal teams regarding inventory, asset tracking, device readiness, and support needs.
- Conducting new hire onboarding and termination process, including provisioning accounts and devices for new hires and collecting/decommissioning equipment for terminations.
- Documenting all device setups, support actions, and configurations accurately within the PSA (ticketing) system.
- Ensuring adherence to service level agreements (SLAs), internal policies, and security protocols.
- Keeping accurate records of work performed, time spent, and equipment handled through timesheets and ticketing notes.
- Conducting regular touchpoints with key client contacts to stay aligned on priorities and escalating needs appropriately.
- Providing field support and training at satellite office locations as needed, including occasional travel.
- Assisting in maintaining and organizing physical inventory of IT equipment and associated tracking logs.
- Maintaining an organized, clean space while onsite at the assigned customer location.
What You’ll Use:
- Microsoft 365
- ConnectWise Manage (Ticketing System)
- IT Glue (Documentation)
- 3CX
- Windows & Mac Desktop & Server Operating Systems
- Cisco & Meraki
- Microsoft Azure
Why You’ll Love Worksighted:
- Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
- Generous compensation package with a quarterly bonus program.
- Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
- Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
- Monthly cell phone stipend.
- Open and collaborative work environment – both in office and from home.
- Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
- In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
- Continuous performance management process with open communication, consistent check ins, and support from leaders.
Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.
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What We Do
Worksighted provides responsive, innovative, and strategic IT services to businesses seeking a valuable IT partner. Since 2000, the Holland-based firm has supported organizations throughout Michigan with the technology and strategy they need to grow. Find more at worksighted.com.
