Decision Analytics Associate Consultant - Digital CX

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Insights & Analytics
ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.
What You'll Do

• Develop and apply advanced statistical models to help clients understand dynamic business issues, with a strong focus on digital customer experience (CX) and AI-driven solutions.
• Leverage analytics and data science techniques to inform client and ZS team decision-making across areas such as media optimization, personalization, and digital marketing.
• Execute and analyze pilots and use cases involving generative AI (e.g., language models, video generation) and apply them to solve business problems.
• Design custom analyses in R, Python, Tableau, SAS, or other tools to explore performance across streaming platforms, broadcast media, and social media campaigns.
• Use data to guide strategy in areas such as media planning, targeting, and campaign optimization, potentially across global markets.
• Synthesize and communicate insights to clients and internal teams through clear presentations and storytelling with data.
• Contribute to solution development and implementation while managing day-to-day project work.
• Provide timely updates to stakeholders and maintain strong relationships with clients.
• Mentor and guide Associates; foster a collaborative and innovative team environment.

What You'll Bring

• Bachelor's or Master's degree in a quantitative field such as Data Science, Statistics, Applied Mathematics, Engineering, or related disciplines.
• 3-5 years of relevant experience in analytics, data science, or media/digital marketing analytics (experience in healthcare is a plus but not required).
• Hands-on experience with digital marketing, campaign execution, or media analytics (e.g., streaming platforms, paid media, broadcast, social media).
• Exposure to generative AI (e.g., large language models, video generation) and interest in applying AI to business use cases.
• Experience optimizing digital experiences through data-driven approaches like personalization or A/B testing.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate findings into actionable insights.
• Excellent communication skills - both verbal and written - with the ability to tell a compelling story using data.
• High level of motivation, adaptability, and ability to work collaboratively in diverse teams.

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com