General Summary
Under minimum supervision, but in line with established policies and procedures this position reports directly to the Bank Operations Managers. The position is responsible for Instant Issue, Debit Cards and emails.
Principal Responsibilities and Duties
- Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
- Maintain regular contact with other departments, branches, and customers.
- Complete all debit card maintenance, processing, ordering, disputes, and letters to customers.
- Communicate with customers via Secure Messenger and send out Compromised Cards emails.
- Maintain multiple spreadsheets used by department.
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Work overtime as needed.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Skills and Abilities Required
- Ability to operate a Ten Key by touch.
- Ability to adapt to technological changes and apply new knowledge to responsibilities.
- Above average computer skills.
- Ability to operate various office machines.
Certification/Education and Experience
- Broad knowledge of departmental operations, policies and procedures, and computer-generated reports.
- Ability to deal effectively and tactfully with customers and the personnel of other departments.
- Ability to recognize irregular or suspicious transactions and take the appropriate steps to prevent lost.
- Ability to make good judgments in order to make appropriate on the spot decisions following standard office policies and past precedents.
- Excellent problem-solving skills to properly handle customer problems and determine whether request for confidential information should be furnished or refused.
Working Conditions
- This job operates in a professional office environment.
- Low noise level produced by bank equipment.
- Considerable effort and eyestrain from continuous computer use.
Physical requirements
- Move office equipment, and files weighing 10+ pounds.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Ability to use auditory senses for answering telephone and hearing alarms.
- Must be able to remain in a stationary position for long periods of time to process work.
Skills Required
- Ability to operate a ten-key calculator by touch
- Ability to adapt to technological changes and apply new knowledge
- Above-average computer skills
- Ability to operate various office machines
- Broad knowledge of departmental operations, policies, procedures, and computer-generated reports
- Ability to deal effectively and tactfully with customers and personnel from other departments
- Ability to recognize irregular or suspicious transactions and take appropriate preventive action
- Good judgment and ability to make decisions according to standard office policies and precedents
- Excellent problem-solving skills for handling customer issues and determining whether confidential information may be disclosed
What We Do
Community National Bank, established in 1983, is a locally owned community bank dedicated to the success of its communities. It blends high-tech solutions with personalized care to create a seamless, customer-centric banking experience, combining the latest technology with a human touch to revolutionize how banking services are delivered. The bank strives to exceed client expectations by offering convenience, security, and a personal connection in every interaction.
