Dealer Success Manager - Detroit, MI

Locations: Sales - MI - Detroit, United States of America, Detroit, Michigan
Dealer Success Manager - Detroit, MI
As a Dealer Success Manager, you will create and modify processes while collaborating with forward thinking leadership to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key auto dealer stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
The primary role of this dealer facing associate is to onboard and train dealers on products and processes while working with key stakeholders to identify areas for improvement. You will play a key role in Capital One's technology and relationship evolution. Because of this, there will be a high level of travel within the Detroit Metro area.
We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues on the fly.
Travel:
This position will be traveling up to 80 percent of the time in the Detroit Metro area.
General Responsibilities:
-Training and onboarding dealerships onto different programs, with follow-up meetings to ensure product and process understanding
- Assisting in the creation of training and onboarding materials and processes for dealerships
- Product and Process troubleshooting
- Frequent visits to dealerships on our programs (80% travel)
- Driving process improvements aligned with desired customer outcomes
- Providing subject matter expertise on processes when representing the Sales organization
Basic Qualifications:
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management OR within a Dealer Vendor or Dealership
Preferred Qualifications:
- 2 + years experience with dealer systems (CRM, DMS, etc.) as well as new tools/technology
- 2 + years of presentation and communication skills
- 2+ years e xperience in Process management OR Relationship management OR within a Dealer Vendor or Dealership
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).