Deal Desk and Contract Administrator

Job Title: Deal Desk and Contract Administrator

About Us:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. We strive to push the boundaries of what a user can expect from healthcare software.

The Deal Desk & Contract Administrator is a role responsible for accelerating the closure of complex sales deals while ensuring financial integrity and contract compliance. This role serves as the primary liaison between the Go To Market team and internal stakeholders (Legal, Finance, and Leadership) to structure, price, and execute customer contracts and non-standard agreements efficiently.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

Responsibilities:

A. Deal Desk & Pricing Strategy (Acceleration)

• Deal Governance: Serve as the central point of contact for the Go To Market teams on all customer contract types, non-standard pricing contracts, product configurations, and custom deal structures reducing deal cycle time.

• Approval Coordination: Manage and facilitate the internal approval process for complex deals, ensuring timely sign-off from Legal, Finance, and leadership before contracts are sent.

• Profitability Review: Analyze deal margins, discount levels, and custom terms to ensure profitability and adherence to established pricing floors.

• CPQ/CRM Management: Maintain and manage pricing rules, product catalogs, and discount matrices within the CRM (i.e. HubSpot).

• Sales Enablement: Provide training and guidance to the Go To Market team on best practices to ensure process adherence and deal quality.

B. Contract Administration (Compliance & Execution of Customer Contracts)

• Contract Generation: Oversee the creation and generation of contracts, ensuring accurate input of final deal terms for net new and existing customer upsell agreements.

• Document Management: Partner with the Legal team in managing the contract lifecycle within the Contract Lifecycle Management (CLM) system, ensuring proper version control and repository hygiene.

• Execution and Circulation: Facilitate the final signing process through the CLM, track execution, and ensure fully executed copies are distributed to all relevant internal and external parties.

• Audit Readiness: Maintain a clean, searchable, and organized digital archive of all executed contracts and associated approvals for future auditing purposes.

Minimum Requirements:

• Experience: 2-4 years of experience in a high-growth environment, preferably within Sales Operations, Finance, or a dedicated Deal Desk function.

• CRM Proficiency: Advanced working knowledge of a major CRM (e.g. HubSpot, SFDC)

• Project Management Tools: Working knowledge of task management/project management softwares (e.g. Asana, Clickup, Trello)

• Analytical Skills: Strong analytical capabilities, including advanced proficiency in Microsoft Excel or Google Sheets, with an ability to assess and own contract lifecycle KPIs (e.g. speed to execution) within Hubspot and Spotdraft

• Attention to Detail: Meticulous organizational skills with zero tolerance for errors in legal or financial documentation.

• Communication: Excellent verbal and written communication skills, with proven ability to bridge the gap between sales urgency and corporate compliance requirements.

Preferred Qualifications

• Prior experience administering or utilizing a CLM platform (e.g., SpotDraft, Ironclad)

• Experience with a CPQ (Configure, Price, Quote) system

• Basic understanding of revenue recognition rules and legal terminology (T&Cs).

• Working knowledge of and experience utilizing legal AI models and tooling

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.