Deal Desk Analyst

What We’re Building

Honeycomb is the observability platform for teams who manage software that matters. Send any data to our one-of-a-kind data store, solve problems with all the relevant context, and fix issues before your customers find them. Honeycomb is the unified, fast, and collaborative choice for engineering teams who care about customer experience to get the answers they need, quickly. We are passionate about consumer-quality developer tools and excited to build technology that raises our industry’s expectations of what our tools can do for us. We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, as we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!

As we continue to grow, we’re looking for a Deal Desk and Renewal Specialist who will help strengthen our deal desk function, support our customer success team, and scale our transactional processes. This is an exciting opportunity to work cross-functionally with revenue, finance, and customer facing teams to ensure an excellent customer transaction experience and scalable deal structures. 

The role

As Deal Desk and Renewal Specialist, you’ll play a key role in ensuring our deal desk operations run smoothly and efficiently. This position is central to maintaining high-quality processes for managing renewals, supporting global teams, and scaling operations. By working cross-functionally, you’ll help ensure excellent customer experiences, efficient deal execution, and revenue consistency. If you enjoy combining operational expertise with collaboration, this role offers the chance to make a meaningful impact..

Who We Are

How We Work

We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1.

What you'll do in the role:

• Renewals and Expansions: Oversee the renewal and expansion process, ensuring accuracy, timeliness, and effective collaboration across sales, customer success, legal, and finance teams.
• Deal Desk Operations: Manage deal desk operations and activities for our global teams, including looking for ways to enhance and streamline deal desk processes and tools to support growth and scalability.
• Data Stewardship: Maintain accurate subscription and contractual data in Salesforce, ensuring all information is up-to-date and reliable.
• Cross-Functional Collaboration: Work closely with teams such as Sales, Customer Success, Finance, and Legal to process deals, align with pricing policies, and follow approval workflows.
• Insights and Analysis: Assist in analyzing deal structures and terms to ensure they meet company goals and customer needs, and provide insights and recommendations to optimize deal outcomes.
• Compliance and Reporting: Ensure all deal documentation complies with company policies and legal requirements. Prepare detailed reports on pipeline, deal status, and forecasting.

What you'll bring:

• You’re thorough and focused, ensuring that every detail is accurate and compliant.
• You excel in fast-paced environments and can handle shifting priorities with ease.
• You’re a team player who communicates effectively and works well with others.
• Familiarity with Salesforce, CPQ, and Excel is a strong advantage.
• You have at least 2 years of experience in deal desk, sales operations, contract management, or related experience.
• Experience managing renewals is a plus.

What you'll get when you join the Hive:

• Base compensation for this role is $105,000- 120, 000 based on level of experience
• A stake in our success - generous equity with employee-friendly stock program
• It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
• Time to Recharge - In addition to our Unlimited PTO policy, we have a company wide break at the end of the year.
• A remote-first mindset and culture (really!)
• Home office, co-working, and internet stipend
• 100% employee/75% for dependents coverage for all benefits 
• Up to 16 weeks of paid parental leave, regardless of path to parenthood
• Annual development allowance 
• And much more...

Please note we cannot currently sponsor or do visa transfers at this time.

Diversity & Accommodations:

We're building a diverse and inclusive workplace where we learn from each other, and welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. You don't need to be a millennial to join us. All gens are welcome! Further, we (of course) follow federal and state disability laws and are happy to provide reasonable accommodations during the application phase, interview process, and employment. Please email [email protected] discuss accessible formats or accommodations. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work; if we can do better - we want to know!