Daytime Program Supervisor

POSITION SUMMARY

The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

SCHEDULE: Sunday- Thursday or Tuesday - Saturday 

LOCATION:  Manhattan and Brooklyn 

KEY RESPONSIBILITIES

Staffing & Scheduling 

• Create and manage monthly & daily staff schedules 
• Ensure all shifts are fully covered; coordinate call outs and last minute coverage 
• Participate in hiring, onboarding and training of Youth Counselors
• Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm) 

Supervision & Staff Development

• Conduct regular supervision with Youth Counselors
• Provide real time coaching and guidance
• Address staff performance concerns and escalate as needed 

Daily Operations

• Ensure sites are safe, stocked, clean and functional
• Oversee food and supply tracking/ordering in collaboration with the Operations Team
• Ensure work orders are submitted and followed up on 
• Maintain smooth day to day program flow 

Resident Support & Crisis Management

• Lead real-time crisis intervention and de-escalation
• Address resident concerns, grievances & conflicts
• Ensure residents are connected to services and engaging with care teams 
• Provide immediate response to incidents and ensure proper documentation 

Administrative Oversight 

• Ensure completion and accuracy of: 
  • Log books 
  • Incident reports
  • Resident charts 
  • Group notes & binders
• Support audit preparation and compliance processes

Communication & Coordination 

• Serve as main point of contact for daily program updates
• Communicate key issues to Director of Housing Programs 
• Participate/lead treatment team & staff meetings

On-Call Requirements

• Provide on-call support from 7am-7pm on scheduled workdays 

 QUALIFICATIONS

• High School Diploma or equivalent required
• Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs 
• Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff 

PREFERRED QUALIFICATIONS

• Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations 
• Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models 
• Experience participating in hiring, onboarding and training of direct care staff 
• Experience supporting compliance activities, audits and quality assurance processes 
• Familiarity with residential housing regulations, documentation standards and program operations 
• Bilingual or multilingual skills are a plus 

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Primarily works in a 24 hour residential housing environment 
• Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents 
• Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
• Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment 
• Must be able to travel between housing sites as needed 

CORE & ROLE-SPECIFIC COMPETENCIES

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision Insurance
• 401(k) with up to a 5% employer match (vested after five years)
• Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Mission-driven, inclusive workplace culture