Day Program Supervisor

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.
Our Day Programs includes the Hospitality Center, Food & Nutrition programs, and services that address basic living needs and essential resources. Every day, our team provides more than meals and emergency services—we provide dignity, hope, and pathways to permanent housing. 
Bethesda House is seeking a compassionate, organized, and collaborative Day Program Supervisor to oversee the day-to-day operations of our Day Drop-In Center, Hospitality Center and Day Programs. In this role, you'll oversee essential services that provide safety, stability, and hope to individuals experiencing homelessness while leading a dedicated team committed to making a lasting impact.
As the Day Program Supervisor, you'll play a vital leadership role in ensuring individuals experiencing homelessness have access to compassionate care, essential resources, and meaningful support. This position is the Agency’s point person for the Coordinated Entry Program and UniteUs referrals.
This is an onsite, full-time (40 hr/week), exempt position
Salary: $62,000 - $64,000 based on individual skills and experience
Schedule: 8:00 am - 4:30 pm
Benefits: Health insurance, Dental insurance, Vision insurance, Paid time off, 401(k)
Primary Responsibilities: 

• Lead Daily Operations - oversee the daily operation of the Day Program, Hospitality Center, and essential service programs.
• Provide after-hours support to employees (evenings & weekends) on a retaining basis with other members of the Agency’s On-Call Team.
• Ensure guests receive welcoming, respectful, and trauma-informed services in a safe environment.
• Monitor daily activities and respond to operational needs while maintaining a calm and supportive atmosphere.
• Supervise & Develop Staff - supervise the Food Services team and Day Program Assistants.
• Recruit, train, supervise, and support volunteers and community service participants.
• Foster teamwork, accountability, and exceptional customer service.
• Connect People to Services - create a sense of safety, security, belonging, and inclusion within the Hospitality Center by maintaining a visible presence, monitoring guest’s needs, ensuring the area is kept calm and incident free. 
• Oversee client intake, assessments, referrals, and service coordination.
• Collaborate closely with Case Management and Residential Services to ensure seamless client support.
• Manage Programs & Compliance - oversee food distribution, clothing, hygiene, showers, laundry, lockers, mail services, donations, and other basic needs programs.
• Ensure accurate HMIS documentation and timely program data collection.
• Assist with monthly, quarterly, and annual grant reporting.
• Monitor program outcomes and ensure compliance with funding requirements.
• Build Community Partnerships - represent Bethesda House with community organizations, food partners, volunteers, and local stakeholders.
• Participate in outreach events, community meetings, and volunteer engagement activities.

Qualifications

• Bachelor's degree in Human Services or a related field with 3–5 years of relevant experience, or Associate degree with 8+ years of progressively responsible experience in human services, homelessness services, or a related field.
• Supervisory experience with staff and volunteers is required.
• Knowledge of homelessness services, community resources, and coordinated care systems.
• Strong organizational, communication, and problem-solving skills.
• Must have excellent computer and technology skills to work with automated output and the ability to enter and analyze data in automated systems.
• Experience with data collection and electronic databases (HMIS experience preferred).
• Ability to manage multiple priorities while maintaining a client-centered approach.
• Commitment to diversity, inclusion, and trauma-informed care.
• Ability to effectively present the Agency in the community, related to speaking engagements.
• Valid New York State driver's license with an acceptable driving record. Ability to operate the agency’s vehicles, van and bus.
• Ability to operate agency vehicles in accordance with agency policy.
• Reliable transportation to/from work.

This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.