Database Analyst I

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

What you will be doing?

• L2 Troubleshoot and resolve client reported issues

• Expertly query database and implement fixes QA marketing target lists and assist with troubleshooting mailings and email blasts.

• Research client questions or concerns dealing with all parts of the UI, and work with the appropriate teams (development/reporting/marketing/profit/ops) to resolve the issue.

• Work in PostgreSQL DB environment

• Evaluates, designs, codes, implements, optimizes and modifies databases and database applications with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods.

• Troubleshoot technical questions from clients and determine the answer/cause to the query.

• May build windows, screens and reports and assist in the design of user interface and business application prototypes.

• Participates in quality assurance and develops test application code in client server environment.

What you will need:

• 4+ years of a technical computer/system background

• 1-2 years of recent experience utilizing excellent customer service skills

• Is resourceful and proactive in gathering information and sharing ideas

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Fast to learn technical systems and applications.

• Comfortable with terminal/command line environments

Added bonus if you have:

• Banking terminology is extremely helpful

• Experience troubleshooting in a Tier 2 ticketing environment with escalations

• 1-2 years of recent experience working with databases

• 1-2 years of recent experience working with Postgre SQL or other types of SQL

• 1-2 years of recent experience working with a CRM such as Salesforce

• 1-2 years of recent experience working with Analytics, tracking, creating reports

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

• Current and future sponsorship are not available for this position

• Note: We have a hybrid work environment in the locations listed unless the role or business dictates otherwise.

• #LI-JD1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass