Database Administrator

Reposted 2 Months Ago
Be an Early Applicant
Harrisburg, PA, USA
In-Office
Junior
Information Technology • Professional Services • Software • Consulting
The Role
Provide tier 2/3 help-desk and break-fix support for the CUPSS provisioning system built on IBM Security Identity Manager and CA SiteMinder. Handle account provisioning and management (including Active Directory and Exchange integration), monitor system availability, process ServiceNow tickets, and coordinate with Enterprise Messaging, EDC, and DHS teams. On-call coverage required for after-hours support.
Summary Generated by Built In
Company Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

SKILLS:  IBM Security Identity Manager  - REQUIRED EXPERIENCE: 2 Years

SKILLS: CA Site Minder                                REQUIRED EXPERIENCE: 1 Year

SKILLS: Identity Minder                                 REQUIRED EXPERIENCE: 1 Year

SKILLS: Websphere                                      Highly desired 

SKILLS: Active Directory                               Highly Desired   

SKILLS: Windows Server 2008                   Highly Desired

SKILLS: Site Minder Federation                  Highly Desired

SKILLS: XML                                                   Highly Desired

SKILLS: Java                                                   Highly Desired

Resource needed to assist with “help desk” like functionality, as well as break-fix situations.

Project information:

1. CUPSS End User Community

CUPSS is the Commonwealth’s enterprise provisioning system for employees and contractors. It is also used to create and manage service accounts, resource accounts, training accounts, test accounts, etc. in those systems. The primary user base consists of several hundred IT administrators and help desk personnel across all of the participating agencies.

2. CUPSS Environment.

CUPSS is currently hosted at the Enterprise Data Center (EDC) and is built on IBM’s Security Identity Manager (SIM). In addition, other main components are Computer Associates SiteMinder, IBM DB2, Microsoft SQL Server, IBM WebSphere Application Server, and Microsoft IIS web server.

CUPSS supports the creation, management, and separation of user accounts in Active Directory 2008 (CWOPA) and exchange 2007 (currently being updated to Exchange 2013). For employees and contractors, updates are received in a batch mode from HR systems and processed automatically. For non-human accounts such as service or resource accounts, creation and management is a manual process.

3. Help Desk.

The Help Desk offers general tier 2 and 3 support for all CUPSS users. The Help Desk is manned by 2 agents during normal working hours (M-F, 8:00a – 5:00p) with on-call support for after-hours, including weekends and holidays. Typical Help Desk support includes: application or role questions, provisioning issues, and account management issues. The Help Desk is responsible for monitoring system availability and documenting outages. The Help Desk will work closely with the Enterprise Messaging Team (EMT) – which manages both CWOPA as well as the Exchange email systems – as well as other service providers at the EDC and DHS as needed. User requests for service are sent to the Help Desk through the Service Now ticketing system. Typically, CUPSS generates 25-35 tickets a week.

Additional Information

  1. Good comm skills are a big priority
  2. Duration: 6 months contract with opportunity for renewal
  3. INTERVIEW: Either Go To Meeting Web Cam or In Person interview

Skills Required

  • IBM Security Identity Manager - 2 years experience
  • CA SiteMinder - 1 year experience
  • Identity Minder - 1 year experience
  • WebSphere / IBM WebSphere Application Server
  • Active Directory (CWOPA / AD 2008)
  • Windows Server 2008
  • SiteMinder Federation
  • XML
  • Java
  • Help desk / Tier 2 and Tier 3 support and break-fix experience
  • Good communication skills
  • IBM DB2
  • Microsoft SQL Server
  • Microsoft IIS
  • Exchange 2007 / Exchange 2013
  • ServiceNow ticketing system experience
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The Company
125 Employees

What We Do

Atria Group LLC, also operating as Atria IT, is a specialized IT staffing and consulting firm headquartered in Plano, Texas. The company provides comprehensive workforce solutions, including staffing, consulting, software development, and training services, specializing in enterprise solutions for small to medium-sized businesses. Their primary objective is to assist these enterprises in maximizing their IT resources to meet evolving technological challenges.

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