Zoom’s Trust & Safety Team’s mission is to bring happiness to customers while creating a culture of trust, safety, and respect. We do this by taking the privacy, safety, and security of our customers and their data extremely seriously and maintaining a steadfast commitment to promoting the free and open exchange of ideas. Our team’s challenge includes the careful balancing of customers’ and users’ privacy against the important security interests of our world.

The Trust & Safety Team is looking for a full-time Program Manager for the Trust & Safety technology programs. 

Your job will be to help meet our mission by showing passion for our platform, having strong collaborative communications skills, and showing a clear ability to be both reactive and proactive in your day-to-day duties. A Trust & Safety Program Manager is also expected to be proficient in our products, internal systems and tools, and dedicated to doing their part to help bring both a delightful and safe experience for Zoom users worldwide.

Responsibilities:

• Plan and coordinate sprints, technical projects, meetings, and daily stand-ups.

• Collect and define feature requests for the T&S internal tools and systems.

• Assist and participate in the planning of the T&S tech initiatives and roadmaps, including planning, conducting backlog grooming, gathering requirements, maintaining project documentation, and providing status reports. 

• Track and report on project progress, including challenges.

• Work closely with our T&S Technology Lead and technical teams.

• Maintain clear, concise, positive, and empathetic communication for all projects in a timely and efficient manner including follow-ups and status check-ins with team members and/or stakeholders (Engineering, Product, Security, Legal).

• Develop an understanding of the Trust & Safety internal tools, systems, and services.

• Stay familiar with all of Zoom’s products, offerings, and integrations.

Requirements: 

• Minimum of 3+ years of experience

• Bachelor’s degree or equivalent degree/experience

• Excellent communication (both oral, written, and interpersonal)

• Experience with Scrum or Agile methodologies

• Experience working with technical teams, such as Engineering

• Ability to work in a fast-paced environment while maintaining a positive attitude towards team members and cross-functional peers.

• You are comfortable wearing multiple hats

• You employ discretion when working with sensitive topics or material

• You work well independently and collaborate effectively with others

• You keep an open and learner’s mindset

• You are not afraid to roll your sleeves up and contribute to the team

• You have excellent organizational and time-management skills, including multitasking, juggling multiple priorities

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Given Zoom’s status as a federal contractor, we are subject to President Biden’s Executive Order requiring COVID-19 vaccinations for all US employees. As such, Zoom requires all US employees, including remote employees, to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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