Technical Business Analyst at Merck

| Raleigh-Durham, NC +1 more | Remote
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Job Description
New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.
Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.
The Associate Specialist, Business/Technical Analysis is responsible for working both independently and as a part of a team to implement IT initiatives that will enable our Company to deploy consistent global business processes, common global information, and IT supporting projects / application / technology suite. The individual will work across all phases of projects and report progress to goals, identify key risks and mitigation strategies, provide direct support for shop floor applications as applicable, and complete other duties as needed or assigned.
Functional Expertise:
This position requires knowledge and experience in own discipline while still acquiring higher-level knowledge and skills. The position will build knowledge of the company, processes, clients/customers and will solve a range of problems by contributing to possible solutions. This position may often work autonomously with a moderate level of guidance and direction. In group work, applies team effectiveness skills, listening and integrating diverse perspectives from across the work group; contributes and adds value to the achievement of team goals.
This Associate Specialist, Business/Technical Analysis position is responsible for providing client services support for existing and new manufacturing information systems and supporting interfaces. This role will partner with site cross-functional teams and global support functions to ensure successful system functionality and operations. It will participate in IT-related investigations and implement corrective actions as necessary. Other responsibilities may include working as an IT representative on project teams providing technical assistance in fulfilling the IT requirements. The IT Client Services group supports a large spectrum of sophisticated automated and IT systems within the manufacturing site; providing multiple opportunities to learn new technologies and make a positive impact. The candidate will actively support, participate and embrace an empowered team culture including significant interaction with manufacturing, lab, quality, and engineering groups. This position will be an individual contributor reporting to the Manager, IT Client Services.
The Associate Specialist, Business/Technical Analysis will be responsible for providing technical support to plant operations/project teams, data management, interfaces to other systems, performance management, standards administration, documentation, continuity planning and design skills. The Associate Specialist is responsible for supporting the following as the discipline requires:
  • Understands and supports GMP, safety and environmental regulations and policies. Follows appropriate procedures to ensure compliance with those policies. Periodically reviews technical documents and GDLs/SOPs to ensure compliance with our Company's guidelines and policies.
  • Understands and supports our Company's cybersecurity and data integrity policies and guidelines. Follows appropriate procedures to ensure compliance with those policies. Develops, reviews and maintains technical documents to ensure compliance with our Company's guidelines and policies.
  • Troubleshoots equipment and issues related to networks, servers, and other infrastructure.
  • Participates in agency inspections, internal GMP & systems audits and training programs in the area of responsibility.
  • Provides client services support as the IT representative on production/project teams providing technical assistance in fulfilling the IT requirements for the team.
  • Uses technical and business knowledge to assure the efficient operation of a variety of IT and Shopfloor systems. Engages with business and IT support organizations to drive quick resolution to IT incidents, to investigate root cause and to prevent recurrence.
  • Supports the IT portfolio process by ensuring IT requirements are appropriately addressed during creation of business cases for new demand.
  • Works with IT support organizations (GTO, AMS, ITRMS, etc...) to communicate and minimize the impact of IT changes on manufacturing activities. Manages the relationship between support organizations and the business to ensure a positive, productive experience.
  • Serves as IT representative on site projects. Engages in execution of user acceptance testing as required. Manages Go-live cutover activities and post go-live stabilization and support activities.
  • Acts as a catalyst to deploy IT technologies and programs as required. Coordinates change leadership interventions and activities.
  • Participates in Kaizen events to aid in problem solving and/or continuous improvement opportunities.
  • Collaborates with colleagues at our Company's o sites to discuss common issues and share best practices.

  • B.S., B.A., or M.S. in technology or science

  • Ability to analyze and define business and IT problems.
  • Ability to develop business cases by identifying process and technological solutions.
  • Excellent written, interpersonal communication, and presentation skills.
  • Desire to learn new systems and become a subject matter expert.
  • Ability to independently manage own time and completion of tasks.

Preferred Experience and Skills:
  • Experience in support of business / Information Technology in a corporate environment.
  • Working knowledge of the regulatory requirements for pharmaceutical applications.
  • Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First-Time methodologies.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
No relocation
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Work Week
1st - Day
Valid Driving License:
Hazardous Material(s):
Number of Openings:
Requisition ID:R164572
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Technology we use

  • Engineering
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What are Merck Perks + Benefits

Merck Benefits Overview

Our commitment to you
We promise a Merck experience based on
a foundation of…
We are committed to fostering an environment where all colleagues
feel welcomed, respected and valued.
We are committed to tackling the world’s biggest health challenges by
discovering better ways to make a difference in everything we do.
Career development
We are committed to encouraging professional career development that
aligns to our business strategy.
We are committed to offering plans, programs and resources that provide
you and your family what you need, when you need it

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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