Who We Are:

What We Do: 

The Calm Health Operations team is driven to make the world happier and healthier by creating leverage for the larger Calm Health organization. We act as trusted partners to the Sales, Marketing, Account Management, Product, Engineering, and People teams, leveraging data to drive continuous improvement and efficiency on all fronts. On the Ops team, we highly value collaboration, learning, and curiosity!

What You’ll Do:

As a member of the Calm Health Operations team, you will directly contribute to optimizing the speed and efficiency of the Calm Health organization at Calm. You will act as a contributor to our systems maintenance and building, while also working with other sales/marketing tools that integrate with the platform. You’ll assist in streamlining issues with tools and with our backend databases, constantly improving data quality, and maintaining detailed documentation. Top candidates will come from backgrounds where they have seen rapid growth and scale.

• Be familiar with and help eliminate errors/issues in our go-to-market systems (SFDC, Hubspot, Outreach.io, GetFeedback, ZoomInfo, DocuSign CLM, etc.)
• Successfully communicate with cross-functional partners internally
• Be the front-line intake and communications person for all SFDC cases for internal stakeholders
• Manage overall data quality/hygiene and ongoing processes to support data quality
• Engage and communicate with internal stakeholders to explain requirements and work toward optimal solutions that drive data quality and scalability
• Assist in executing overall process and system improvement on an ongoing basis, always seeking to improve upon the current state
• Create and maintain detailed documentation for all operations processes
• Effectively prioritize and manage additional ad-hoc requests and responsibilities

Who You Are: 

• 1-2+ years of Salesforce experience
• Experience with various sales tools including, but not limited to, SFDC, Outreach.io, Hubspot, ZoomInfo, GetFeedback, and DocuSign
• Ability to understand how key integrations work (bi-directional field syncing, API call limitations, troubleshooting/bug fixing) between multiple systems
• Ability to identify manual processes and automate them, taking a holistic approach
• Highly analytical, solution-oriented
• Strong communicator, both written and verbal
• Excellent problem-solving skills
• Ability to navigate complex cross-functional situations
• Ability to thrive in an ambiguous environment with a high degree of autonomy
• Relentless attitude towards process improvement
• Strong organizational, project management, and analytical skills
• Early-stage experience in a fast-past, high-growth company

Nice-to-Haves: 

• Bachelor’s degree 
• Familiarity with with Confluence, Jira, and Asana for documentation and work-planning

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.