Calm
Our mission is to make the world happier and healthier.
Remote
Remote

Systems Analyst - B2B at Calm

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Who We Are:

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2021 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do: 

The Calm Health Operations team is driven to make the world happier and healthier by creating leverage for the larger Calm Health organization. We act as trusted partners to the Sales, Marketing, Account Management, Product, Engineering, and People teams, leveraging data to drive continuous improvement and efficiency on all fronts. On the Ops team, we highly value collaboration, learning, and curiosity!

What You’ll Do:

As a member of the Calm Health Operations team, you will directly contribute to optimizing the speed and efficiency of the Calm Health organization at Calm. You will act as a contributor to our systems maintenance and building, while also working with other sales/marketing tools that integrate with the platform. You’ll assist in streamlining issues with tools and with our backend databases, constantly improving data quality, and maintaining detailed documentation. Top candidates will come from backgrounds where they have seen rapid growth and scale.

  • Be familiar with and help eliminate errors/issues in our go-to-market systems (SFDC, Hubspot, Outreach.io, GetFeedback, ZoomInfo, DocuSign CLM, etc.)
  • Successfully communicate with cross-functional partners internally
  • Be the front-line intake and communications person for all SFDC cases for internal stakeholders
  • Manage overall data quality/hygiene and ongoing processes to support data quality
  • Engage and communicate with internal stakeholders to explain requirements and work toward optimal solutions that drive data quality and scalability
  • Assist in executing overall process and system improvement on an ongoing basis, always seeking to improve upon the current state
  • Create and maintain detailed documentation for all operations processes
  • Effectively prioritize and manage additional ad-hoc requests and responsibilities

Who You Are: 

  • 1-2+ years of Salesforce experience
  • Experience with various sales tools including, but not limited to, SFDC, Outreach.io, Hubspot, ZoomInfo, GetFeedback, and DocuSign
  • Ability to understand how key integrations work (bi-directional field syncing, API call limitations, troubleshooting/bug fixing) between multiple systems
  • Ability to identify manual processes and automate them, taking a holistic approach
  • Highly analytical, solution-oriented
  • Strong communicator, both written and verbal
  • Excellent problem-solving skills
  • Ability to navigate complex cross-functional situations
  • Ability to thrive in an ambiguous environment with a high degree of autonomy
  • Relentless attitude towards process improvement
  • Strong organizational, project management, and analytical skills
  • Early-stage experience in a fast-past, high-growth company

Nice-to-Haves: 

  • Bachelor’s degree 
  • Familiarity with with Confluence, Jira, and Asana for documentation and work-planning

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Amplitude Analytics
    • FigmaDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement
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What are Calm Perks + Benefits

Calm Benefits Overview

We're committed to supporting our team in every aspect of their personal and professional lives. That goes way beyond 'perk's. We'll cover 100% of your health, dental, and vision, and give you monthly stipends for your fitness and wellness routines too. When we say PTO is Take What You Need, we really mean it, whether that's a mental health day, or a trip around the world. Your home office should be as functional and inspirational as your office office. We'll give you a WFH stipend to help. Your family is a vital part of community too. That's why we offer baby bonding leave to all salaried employees. Calm can only grow if you do. We offer a great salary, equity, 401(k), and even a generous extended learning budget. Our calendar of (virtual) social events ensures you always feel part of, and close with, the team, no matter where you are.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
100 dollar wellness
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Fitness Subsidies
To celebrate how Calm is working to make the world happier and healthier, employees are given the benefit of a $100 monthly wellness stipend to put toward their own happiness and health.
Home Office Stipend for Remote Employees
Calm provides a $750 work from home budget to go towards creating a more comfortable and productive home workspace.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

An Insider's view of Calm

How would you describe the company’s work-life balance?

We’re a hard-working, collaborative team with ambitious goals, but Calm understands the importance of individual well-being and how that impacts how we show up at work. Calm fosters a supportive, remote-first culture that enables us to meet both our professional goals and personal interests.

Katrina

Lead Product Manager

What are some things you learned at the company?

The most important thing I’ve learned at Calm is how to evaluate and scope a project so that it regularly delivers value for our company and stakeholders. As an engineer, it helps us prioritize when there’s a lot to do, effectively weight tradeoffs and evaluate requirements so i can see my contributions and feel proud of them.

Kamla

Data Engineering Manager

How do you empower your team to be more creative?

By making our team a safe space for creative ideas!
Within engineering, I help drive and facilitate projects that make our team happier and more productive! For example: making our interview process more junior friendly, improving our remote onboarding, and addressing tech debt etc.

Ellen

VP, Engineering

What is your vision for the company?

At Calm, we're working to scale up on everything we do across the company, from Engineering to Marketing to Content. We're also making sure that as we scale, everyone on the team is able to grow in their career, take risks, and have a huge impact.

Tyler

Principal Engineer

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