Senior Operations Analyst at CNA

| Chicago, IL
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Job Summary
Long-Term Care team member with main responsibility for managing and conducting independent audits of the operational and claim processes performed by a third party administrator. Create annual audit plan, use data tools, such as GCP Looker, to identify audit selections, document findings and provide findings and recommendations to management and third party administrator. Follow-up on recommendations until all findings are resolved. In addition, participate in the oversight of third-party risk management tasks and business continuity planning, interacting with internal and external parties to reduce financial, legal, and compliance exposure.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Analyzes operations and or other data, and works with management to set and modify operations goals, budget, compliance, staffing allocation and work distribution.
  2. Develops project plans and schedules using defined procedures, negotiates scope and deliverables with operational procedures and concepts.
  3. Uses work management tools to facilitate efficient processes and to assess operational performance and quality of staff and service delivery.
  4. May represent the functional area in meetings with management and other business units.
  5. Manages expenses for specific projects and ensures budget goals and expenses are met.
  6. Monitors trends and participates in strategic planning as well as team and quality performance reviews.
  7. Provides assistance and monitoring to junior level operations analysis staff.
  8. Works with other departments and may provide technical guidance to others within the department.

May perform additional duties as assigned.
Reporting Relationship
Manager or above
Skills, Knowledge & Abilities
1. Excellent organizational skills including ability to prioritize, coordinate and manage multiple projects and project teams.
2. Strong analytical and problem solving skills.
3. Strong client and team interpersonal and leadership skills with the ability to effectively foster and maintain collaborative relationships with internal and external business partners.
4. Good presentation, verbal and written communication skills, with the ability to convey technical and business issues in a clear, concise and effective manner.
5. Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, costs and quality of service.
6. Ability to work independently as well as in a team environment
7. Solid knowledge of Microsoft Office suite and the ability to learn and utilize other business related software systems.
8. Strong industry and company knowledge as well as strong knowledge of the functions performed by the department and team is preferred
Education & Experience
1. Bachelor's Degree or equivalent work experience and completion of applicable professional designations.
2. Typically a minimum five years relevant professional experience.
3. Knowledge of insurance operations preferred, specifically long-term care.
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Technology we use

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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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