Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
New York City, NY

Senior Manager, Competitive Intelligence (New York City, NY)

| New York City, NY
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JOB SUMMARY
The Senior Manager, Competitive Intelligence is responsible for tracking and reporting competitive intensity across Charter's footprint, focused on the Mobile product, and supporting the work on the Residential segment (Internet, Video and Voice products). The person will support a wide range of intelligence projects including competitor research, cross-functional team programs, competitive SWOT analysis and developing creative tools to educate internal audiences with competitive knowledge. Works closely with Field Marketing to identify local level competitive tactics and trends, and monitors competitor websites, earnings calls, press releases and other publicly available intelligence sources.
MAJOR DUTIES AND RESPONSIBILITIES
Identifies, assesses, and sources intelligence from internal and external sources
Produces weekly and monthly mobile porting report to inform business decisions
Prepares the quarterly Mobile Market Share report and assists team on Residential and SMB market share reports
Understands the measurement of homes passed overlap information for regional and local competitors
Analyzes market share and flow share trends for all competitors, at a local market level
Assesses growth opportunities and threats by geography and product
Analyzes offers and promotional tactics for national, regional and local competitors
Assists marketing and legal teams in developing and countering competitive claims
Keeps abreast of key industry and product trends
Gains an understanding of business needs and researches and recommends solutions
Maintains a focus on customer excellence and links to business challenges and objectives with tactical execution and results
Perform other duties as assigned
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Strong knowledge of marketing principles, techniques, and processes
  • Ability to conduct competitive analysis and business/ industry research
  • Solid understanding of field marketing and intelligence
  • Strong communication skills, including experience presenting complex information in a concise and easy to understand fashion
  • MS Office skills, including PowerPoint, Excel and Word- with high level of proficiency in Excel
  • Ability to manage large, complex data projects
  • Strong organizational skills and attention to detail
  • Ability to succeed in a fast-paced dynamic environment with limited oversight
  • Ability to analyze and interpret data
  • Ability to effectively present information to management
  • Ability to make decisions and solve problems while working under pressure
  • Ability to supervise and motivate others
  • Ability to think strategically and anticipate future trends, needs and expectations
  • Ability to analyze large datasets to summarize key trends and synthesize insights
  • Proficiency with Microstrategy and Tableau required
  • Proficiency with Think Cell, SQL and Alteryx preferred
Education
Bachelor's degree in Marketing, Management, Finance, Statistics or Economics or equivalent work experience
MBA preferred
Related Work Experience
Marketing or Strategic Planning experience: 6-7 years
WORKING CONDITIONS
Office environment
Occasional travel
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Technology we use

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    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • ReactLibraries
    • HadoopFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
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    • CanvaDesign
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    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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