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New York City, NY

Senior Director of Competitive Intelligence and Research, Spectrum Enterprise (New York City, NY)

| New York City, NY
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At a glance:
  • Do you excel at tracking and reporting on all facets of competitor activities and trends that impact an organization?
  • Can you lead a team through the ongoing discovery and synthesis of data and insights from internal and external sources?
  • Do you desire a highly visible, influential position guiding the future of technology leader?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As the Senior Director of Competitive Intelligence and Research, you track and report on all facets of competitor activities and trends that impact Spectrum Enterprise. You lead a team through the ongoing discovery and synthesis of data and insights. Using internal and external sources, you assess a competitor's network build, product offering, promotions, strategic alliances, go-to-market strategies and client targeting. You continuously provide comprehensive intelligence and actionable insights to Product, Strategy, Sales, Marketing and senior executives.
You improve the stream of competitive intelligence sourcing and research by staying current on industry trends. You leverage boundary partner and external data provider relationships to maintain dashboards and flow share and market share models for all products and segments. You thrive in an office environment interacting with multiple teams simultaneously and traveling as needed to achieve company objectives. You report directly to the Vice President of Enterprise Strategy for goals, guidance and assistance.
Position benefits:
  • Competitive salary with a long-term incentive plan.
  • 100% company match 401(k) up to 6%.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on Spectrum services where available.

What you will do:
  • Encourage company-wide excellence through active and consistent support to simplify and enhance the client experience.
  • Guide the market research team and activities to support product and offer development, marketing, sales strategies and client communication.
  • Provide client and industry insights that are developed and supported with primary and secondary research for senior executives to leverage.
  • Report on industry and product trends with ramifications for competitive evolution to create actionable implications for Spectrum Enterprise.
  • Publish competitive insights that translate in to business strategy and tactics to optimize business decisions in a rapidly evolving industry.
  • Improve product, marketing, pricing and offer effectiveness by delivering strategic research insights.
  • Liaison with internal peer groups to share information and leverage best practices and common vendors.
  • Maximize the team's impact by guiding extensive research design, primary and secondary research reporting, research project management, team management and developing strategic recommendations.
  • Support an enterprise-wide approach toward research-driven decision-making by using the necessary research tools, techniques and software while working to strengthen and evolve research methodologies and strategies.
  • Gain competitor insight by developing profiles that include footprint, product set and features, marketing analytics, channels employed, trend of historical performance and growth strategies.
  • Identify, source, aggregate and assess intelligence from internal and external sources.
  • Lead the analysis of market share and flow share trending by researching relevant competitors at the national and regional market level.
  • Assess growth opportunities and threats by geography and product to guide executive decisions.
  • Track competitor network builds geographically by sourcing and managing data.
  • Manage the analysis of offers and promotional tactics for national, regional and local competitors to develop and counter competitive claims.
  • Participate in the overall budgeting and forecasting process by planning budgets and forecasts while managing operational expenses.
  • Identify trends and occurrences in data and translate findings to create dynamic, centralized reports and data-driven, impactful presentations.
  • Attract and retain effective staff through mentoring, coaching, development, appraisal and motivation techniques.

Required keys for success:
  • Seven or more years of management experience.
  • Ten or more years of competitive analysis, market research and strategic planning experience.
  • Expert in market research principles, techniques and processes.
  • Experience with competitive analysis and business and industry research with the ability to analyze data and develop and present data-driven reports.
  • Understanding of competitive analysis.
  • Strong communication skills with the ability to present complex information in a concise and easy to understand format.
  • Track record of successfully attracting, developing and managing a team.
  • Prioritization and organizational skills with the ability to manage large, complex projects.
  • Detail-oriented with the ability succeed in a fast-paced dynamic environment with limited oversight.
  • Strategic thinker balanced with ability to anticipate future trends, needs and expectations.
  • Business planning and forecasting skills with the ability to focus on the overall strategy of a region.
  • Proven leadership, team building and mentoring skills.
  • Proficient in Microsoft Office, including Word, PowerPoint and a high-level proficiency with Excel.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Prior experience in telecommunications.
  • Experience with Think Cell or Tableau.

Your education:
  • Bachelor's degree in research, management, finance, statistics or economics, or an equivalent combination of education, training and experience (required).
  • Master's degree in business administration (preferred).
MRS801 314045-2 314045BR
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • ReactLibraries
    • HadoopFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SprinklrAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


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