Salesforce Service Cloud Analyst at Deloitte (Dallas, TX)

| Dallas-Fort Worth, TX
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Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Salesforce Service Cloud Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you'll do/Responsibilities
  • Owns the interface with the business and Senior product leads (Client and Deloitte) to understand features and product roadmap
  • Perform business analysis and be a liaison between client and the delivery Scrum teams for the following: processes, requirements, experience, user stories and business acceptance of the build
  • Decompose features into User Stories, with testable acceptance criteria (including reporting acceptance criteria if applicable)
  • Run workshops with the business and Senior product leads to gather all items required to build stories and acceptance criteria
  • Works with architects, UX, development teams to complete the solution design and grooming of the stories that can be handed over to the build teams
  • Conduct calls with the build teams to handover groomed stories and clearly communicate the business intent and connection of features
  • Works with the build teams and the business for story demo and drives acceptance by the business or product leads
  • Conducts the feature level demo session for client business stakeholders and executives
  • Provides functional information required for triaging bugs during sprint, SIT and end to end testing

The Team

Our Digital Foundry & Operations works with the Enterprise Operations group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

Qualifications Required
  • 5+ years of experience with Salesforce Service Cloud in a telecom environment
  • Experience developing user stories as well as acceptance criteria for testing
  • Experience with demo sessions with business stakeholders
  • Experience with Sprint, SIT and End-to-end testing
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Salesforce Service Cloud Certification is preferred
More Information on Deloitte
Deloitte operates in the Consulting industry. The company is located in New York, NY. Deloitte was founded in 2022. It has 344137 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 2 open jobs at Deloitte, click here.
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