Professional Services Operations Analyst at Adobe (Remote)

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Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Professional Services Operations Analyst position is on Adobe Workfront's Customer Experience (CX) Operations Team. In this role, you will enable our consulting professional services team with the tools, resources, reports, operational processes, data and analysis to do their best work.
What you'll Do
  • Analyze team operations, including performance and productivity data
  • Forecast professional services revenue and assist in monthly revenue recognition via close partnership with the finance team
  • Own all reporting and analysis of professional services core metrics (utilization, CSAT, margin, etc.)
  • Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently
  • Analyze reports to identify operational issues
  • Design, develop, implement and maintain business solutions and recommendations to improve performance
  • Manage operational process improvement and integration projects
  • Build and maintain all reports in PowerBI for executive operations
  • Maintain Salesforce, Workfront and/or PowerBI databases to ensure data accuracy
  • Administer periodic surveys to assess customer satisfaction of delivered services
  • Facilitate relationships across various roles, teams and departments to accomplish Adobe Workfront's strategic goals

What you need to succeed
  • 2+ years operations/analytics experience
  • Experience working in professional services
  • Bachelor's degree or equivalent experience in computer science, business, or related field
  • Excellent organizational, project management, time management, communication, analytical and problem solving skills.
  • High attention to detail and follow through
  • Proven ability to manage through change, adapt and thrive under disruptive circumstances
  • Ability to quickly learn new software and distinctly explain business concepts
  • Ability to build and maintain positive relationships with a diverse set of internal constituencies including senior level executives, technical, finance, legal, sales and marketing

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
More Information on Adobe
Adobe operates in the Artificial Intelligence industry. The company is located in Austin, TX. Adobe was founded in 1982. It has 21000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all 236 open jobs at Adobe, click here.
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