*Securian Financial Groups internal position title is Customer Operations Analyst.

Position Summary:

Provides administration support and servicing of defined benefit retirement plans. Primarily responsible for calculating retirement benefits in accordance with plan provisions, preparing benefit election packages and engaging in day to day contact with plan participants and plan sponsor clients. Partners with the Account Manager (Sr. Pension Analyst) to ensure that good customer relations are maintained, and that plan participant and client requests/issues are resolved fairly and effectively.

Responsibilities include but not limited to:

• Prepare retirement benefit calculations and illustrations for defined benefit plan participants, beneficiaries and alternate payees in accordance with plan provisions
• Communicate directly with participants to address benefit election questions, educate on payment options, acquire proper paperwork and coordinate election with the plan sponsor client
• Process benefit elections and distributions; ensure all items are processed accurately and within standards
• Coordinate beneficiary designation and QDRO service; notify the appropriate beneficiary/alternate payee for distributions pursuant to death/divorce
• Collaborate with Account Manager to troubleshoot and address system and data updates as required to administer the plan
• Coordinate mailings and other projects to support the administration of defined benefit plans

Qualifications:

• 1 year of customer service experience in related industry
• Experience using Microsoft Excel
• Analytical/mathematical mindset

Preferred Qualifications:

• Experience or demonstrated ability to learn administration of defined benefit plans; including understanding of retirement plan provisions and processes
• Skilled in Microsoft Office Excel, Word and Outlook; ability to learn new systems
• Excellent written and verbal communication skills; ability to communicate complex plan design and benefit features
• Strong background in mathematics with excellent analytical, problem-solving, research, and data analysis abilities
• Strong organizational skills
• Exceptional attention to detail
• Ability to work independently and on a small client team

#LI-hybrid **This position will be in a hybrid working arrangement.**"

Physical job requirements:

• Ability to utilize keyboard, mouse and computer for up to 8 hours per day
• Ability to work at least 40 hours per week
• Ability to utilize telephone for up to 8 hours per day
• Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

New hire associates, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
• Continuous opportunities for new challenges.
• Variety of health plan options as well as dental and vision plans.
• Paid maternity/paternity leaves.

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at [email protected].

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