Manager, Strategy and Analytics (Wilmington, NC)

| Wilmington, NC
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General information

Career area

Consumer Analytics

Work Location(s)

1000 N. West Street, Wilmington, DE, Work From Home, Remote, PA



Ref #


Posted Date

Tuesday, March 8, 2022

Working time


Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Reporting to the Director of Strategy and Analytics, this position's primary responsibilities will include building an analytical capability for the Customer Management team at Ally Credit Card. This individual will be leading analysis to support 2nd card offers, graduation strategies, cross-sell opportunities and the portfolio monitoring system. The ideal candidate is passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated and detail oriented. The position will work with key leaders within the Customer Management organization, as well as partner groups such as finance, compliance, legal, and risk.

Ally announced the acquisition of Fair Square Financial, a digital-first credit card provider, in October of 2021 . Ally Credit Card is a team that has combined the experience of seasoned talent from across the card industry with advanced analytical and machine learning techniques to develop and optimize our business. Our integrated and entrepreneurial team built the business up from scratch in 2016 to 1MM plus customers, with significant growth opportunities in the future. This is your opportunity to join our diverse and innovative Ally Credit Card team as we focus on growing the business and delivering compelling products that focus on doing the right thing for our customers.

The Work Itself

  • Own the roadmap for Ally Credit Card Customer Management analytics, and prioritize initiatives working with key stakeholders.
  • Focus on improving portfolio performance by changing customer offer strategies, champion the change across the organization.
  • Lead analytics around 2nd card offers, graduation strategies, cross-sell programs and other areas of the business, focused on finding opportunities to improve performance through segmentation, modeling and ultimately offer decisioning.
  • Manage the priorities using sound control processes (daily/weekly/monthly) to effectively identify, assess and manage risk.
  • Collaboratively work with matrix & vendor partners to ensure alignment with Ally's strategic imperatives.
  • Influence the roadmap and priorities of other partner groups by proactive engagement on topics related to Customer Management strategy.

The Skills You Bring

  • Bachelor's degree in Business, Finance, Statistics, Modeling, Economics or a similar discipline with quantitative focus, master's degree preferred.
  • Significant experience (5+ years) and knowledge of consumer financing industry (e.g. auto, card, mortgage etc.)
  • 4+ years of experience in a similar role focused on data/statistical analysis, ideally experienced in treatment strategies with a champion/challenger (test/control) framework.
  • Demonstrate a solid understanding of data mining and classification techniques, minimum 4 years of experience using SAS/SQL and/or Python or R for data analysis and portfolio segmentation.
  • Excellent written and verbal communication skills, including the ability to effectively present proposals and vision to executive leadership.
  • Experience working with (and ability to influence) matrix partners that impact change capability, such as IT, Compliance, Legal, Vendor Management and Operations.
  • Candidate should possess outstanding analytical and problem-solving skills; should be a critical thinker with strong attention to details.
  • Advanced knowledge of statistics and quantitative models preferred.
  • Experience with segmentation and modeling software such as Python or R preferred.
  • Experience in credit card industry or related financial services products preferred.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected] Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
More Information on Ally Financial
Ally Financial operates in the Automotive industry. The company is located in Detroit, MI, New York City, NY and Charlotte, NC. Ally Financial was founded in 1919. It has 11000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 73 open jobs at Ally Financial, click here.
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