Managed Services Analyst II at GHX (Remote)

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The Managed Services Analyst II role provides excellent customer service to both internal and external customers to help them with products or services provided by GHX. This role provides administrative process support for routine "behind the scenes" tasks. This position requires effective time management skills, thorough attention to detail, and a high level of integrity.
PRINCIPLE DUTIES AND RESPONSIBILITIES: • Learn and communicate established processes to both internal and external parties.• Provide support for external customers via phone and email for assistance with questions, education, and
resolution of problems.• Handle daily case work while meeting predetermined KPI and QA metrics.• Accurately document all actions in daily case work and customer interactions.• Place phone calls to participating customers and provide education when deemed necessary or beneficial.• Identify, document, and escalate repetitive customer issues.• Solve escalated cases from GHX Provider Managed Services Tier 1 support.• Proactively maintain and contribute to team reference materials.• Train and mentor Managed Services Analyst Level I to reach customer communication and engagement
goals.• Aid in increasing adoption of GHX's recommended practices for customers through daily interactions.
REQUIRED SKILLS: • Ability to recognize problems, gather information, and escalate to leadership when necessary.• Internet savvy and computer literacy with proficiency in Microsoft Office applications.• Must be able to follow documented process and be detail oriented. • Strong accountability and integrity due to sensitive nature of information.• Strong customer support skills• Clear and effective verbal, written, and presentation skills• Ability to regularly meet or exceed in KPI and QA standards• Ability to grow and adapt to changing guidelines or processes• Ability to prioritize, multitask, and carry out projects correctly in a timely manner• Ability to act as a resource for Level I Managed Services Analysts• Salesforce or other CRM experience preferred
REQUIRED QUALIFICATIONS:• High School Diploma or equivalent with experience as a team lead• Basic technical knowledge of software products• Working knowledge of Microsoft Office Suite, particularly Microsoft Excel, Word and PowerPoint• Supply Chain experience preferred• Experience working in a team-oriented environment
Estimated Hourly range for this position: $16.50-20.58
The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
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Candidate Location Eligibility:
Chicago, IL
Colorado, CO

Technology we use

  • Engineering
  • Sales & Marketing
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    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

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