Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
A Lead Inventive Scientist is responsible for technical leadership, breakthrough inventions, and business impact in conversational AI and machine learning technologies. They should demonstrate thought leadership in the broader research community through publications and IP generation.
Job Responsibilities

• Research and develop state-of-the-art algorithms, models and tools in conversational AI and machine learning technologies
• Leverage Interactions' vast human-annotated speech and text databases to develop high-performance models and algorithms in conversational AI and translate them into commercial products
• Implement new algorithms, format and process large text/audio databases, run experiments to measure performance, and support implementation of successful results into products
• Responsible for making improvements to speech and language software and modeling methods, and to invent new methods to improve performance
• Work cross-functionally, to identify a business problem, design technical solutions, demonstrate, and deliver business impact
• Provide thought leadership to the Interactions team based on in-depth expertise in an area of conversational AI and machine learning through mentoring and advising colleagues
• Demonstrate thought leadership in the broader research community through presentations and organizations of technical conferences, participate in technical committees, and serve an active role in shaping the field of conversational AI

Qualifications Required

• PhD in computer science, engineering, or closely related field and 10+ years of professional experience in the speech, language, and dialog processing industry
• Deep knowledge and expertise in speech and language technology
• Proven experience applying machine learning methods to speech, natural language, and/or dialog processing tasks
• Excellent software background in Python and/or C/C++
• Strong familiarity with Unix/Linux shell tools
• Strong publication record in major international technical conferences and journals
• Demonstrated ability and drive to take results from research experiments and incorporate them into impactful software products and tools

Preferred

• Experience with TensorFlow and/or PyTorch machine learning frameworks.
• Experience with data and compute infrastructure for machine learning at scale.

Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.