We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana implemented a policy requiring any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID 19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. At this time, that policy is suspended and vaccination is not required to enter our facilities. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates and certain client facing roles may have separate protocols.

Residency in or relocation to Louisiana is preferred for all positions.

We will consider remote work in the following states: LA, AL, AR, FL, GA, KY, MS, NH, NC, PA (limited counties), TN, TX, VA, WV, WI, OK, MO, UT, SC, & IA.

POSITION PURPOSE
Guided by BCBSLA Reference Architecture & Standards, the Lead Business Systems Analyst solves organizational information problems by eliciting requirements and analyzing business needs; assist with designing business and technology systems; recommending business process improvements, system controls and protocols. Accountable for complying with all laws and regulations associated with duties and responsibilities.

NATURE AND SCOPE

• This role does not manage people
• This job reports to: Departmental Leadership
• Necessary Contacts: All levels of BCBSLA personnel, Blue Cross and Blue Shield Association and other Blue Plans.
  
  Staff working outside of the Health Services Division's provider contracting area may have contact with a limited number of external community/industry organizations.
  
  Health Services Division provider contracting Staff: All levels of provider personnel including CEO, CFO and legal counsel and their related associations and agents, all staff of the Provider Network Division, all Plan personnel with specific interaction required for key personnel within each division, attorneys and providers at facilities and professional groups and leaders of the various health care organizations.

QUALIFICATIONS

Education

• Bachelor's in Business, Management Information Systems, or any IT related degree required
• Four years of related experience can be used in lieu of a Bachelor's degree.

Work Experience

• 7 years of business analyst, systems analyst or equivalent work experience required
• Experience with Agile and/or Software Development Life Cycle methodologies

Skills and Abilities

• PREFERRED QUALIFICATIONS:• Healthcare industry experience
  Experience with delimited flat files, XML, EDI X12, EDIFACT, JSON and/or other standard data exchange formats
  Experience with implementing in-house custom solutions as well as COTS systems
  Familiarity with communication protocols (FTP, ETL, web services)
  Strong financial acumen• Understanding of health payer regulations such as HIPAA
• Strong written and verbal communication skills, specifically the ability to take technical details and make them understandable to non-technical internal and external facing individuals at different levels
• Must be a strong facilitator; adept at running meetings across multiple teams for elicitation and management of business requirements, and balancing priorities for integrations
• Proven track record of effectively delivering results in a fast-paced environment while managing multiple priorities concurrently
• Proven ability to quickly learn and become proficient in multiple new and existing enterprise applications and functionalities, and apply to electronic integration setups
• Ability to think strategically, demonstrate ROI awareness, and is detail oriented
• Should be a self-starter and able to work efficiently under minimal supervision
• Excellent team player, successful experience working as a contributing member of a team
• Demonstrated ability to implement complex, large scale solutions
• Possesses advanced business process mapping skills
• Experience working with enterprise level software
• Ability to understand and use basic SQL
• Highly proficient in Excel, Word, Visio, PowerPoint, TFS / Azure DevOps
• SAFE, Project management, business analysis (IIBA), or lean sigma certification

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Understand and translate business and customer needs into software development work for your team's specific product domain to accomplish business results
• Analyze and document identified business process and/or technical improvement needs while evaluating information from multiple stakeholders and data sources
• Work in partnership with other dependent technology teams when determining work and priority for your team's domain using an understanding of the dependencies of your team's domain as well as an understanding of the technology structure and ask questions to learn where to go for information
• Collaborate to build requirements that align with target architecture
• Understand business processes and identify potential opportunities for improvement by analyzing the processes and capabilities of the team's technology
• Understands how data impacts business operations for internal and external customers and trading partner(s)
• Partners with the team(s) to identify, mitigate and escalate project risks
• Coordinates and communicates necessary changes for team to be efficient, effective and work with a sense of urgency
• Stay informed of evolving business strategy and how your team's domain impacts and provides value to others by making contacts and building relationships at multiple levels within IT and in the business lines. Applies this knowledge to shape work for the team
• Partner with other Business Systems Analysts, delivery leads, architects, and technical leaders, to continuously communicate the business value of their work to the team through facilitating meetings and creating and sharing tools that articulate value on technology features and milestones
• Keep stakeholders informed on deliverables and partner with your team to mitigate risks and resolve technical impediments. Identify and escalate risks that impact the project deadline to leaders, project managers, and delivery leads
• Partner with others in creating, coordinating, and executing on test plans that covers user acceptance criteria. This may include quality assurance testing (QA) and user acceptance testing (UAT), as well as defect and issue tracking processes
• Prioritize own work efforts and actively raise questions to team/leadership. Complete applicable assigned requirements. Recognize and ask for help when needed
• Acts as trusted advisor to business stakeholders and groups by providing technical and strategic direction to identify and address business issues and opportunities
• Supports the end to end project management life cycle in all phases including people, process and tools for requirements management delivery
• Leads Communities of Practice for Business Systems Analysis

Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

#LI-Remote

#LI_DB

An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.