Data Visualization (Program Support Analyst) at Citi (Miami, FL)

| Miami, FL
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Citi Security and Investigative Services (CSIS) is a global function within Citi whose mission is to protect the employees, assets, information, integrity, and reputation of Citi and its clients. CSIS accomplishes this by offering industry-leading professional security services, fraud prevention, network incident response and independent investigations to all of Citi's businesses and regions globally, and by partnering with our internal business colleagues, law enforcement agencies, and the industry externally.

Citi employees reflect the remarkable range of cultures and perspectives of our clients across more than 160 countries and jurisdictions where we do business - a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It's our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.

We conduct professional and independent investigations in order to identify fraud, recover lost or stolen assets, identify underlying control failures and root causes, enforce the policies of the firm, identify network security incidents and cyber events, and to cause and/or support prosecutions and civil litigation, if appropriate. You'll make connections with fellow colleagues that share your diverse background and experiences. On our team, we relish unique individuals, collaborative teams and inclusive leaders, because they are the engines of new ideas. With operations around the world and staff from a variety of disciplines, you will benefit from working alongside and learning from the best and the brightest in the Security industry.

Citi's Global Cyber Investigations Team seeks a highly skilled analyst to support critical efforts aimed at developing better ways to communicate highly complex investigative findings and thematic issues with clients and stakeholders. Citi has operations in roughly 100 countries and network footprint of over half a million devices. The resulting control environment can be nuanced and counterintuitive. In order to identify, escalate, and remediate both tactical and strategic issues, it is vital that CSIS can first establish a shared understanding of the situation and implications with our internal partners. This position is responsible for the production and maintenance of content that will be used by the leadership to help drive programmatic and enterprise change. This role will also be responsible for the curation of relevant documents governing the Cyber investigations program.

  • Create standard and custom visualizations that meet team parameters while ensuring data validity, statistical integrity, and maximizing impact.
  • Collaborate with key stakeholders to gather requirements and understand the KRI/KPI to measure the cybersecurity program.
  • Develop key metrics to interpret performance trends, identify root causes, and support data-based performance improvements.
  • Develop and implement a robust reporting suite enabling management to make objective, data-driven business decisions.
  • Develop and design presentations to convey complex information in clear graphics to tell the story through clean, concise, and well-organized slides.
  • Drive critical business decisions by designing reports, analyzing metrics, and communicating results.
  • Defines and develops requirements for reporting, provides and explains guidelines for calculations for metrics and/or analysis.
  • Writes technical materials such as operational procedures under guidance of senior staff.
  • Revises and edits reports, presentation materials, procedures and other documents.
  • Assist the CSIS Cyber Leadership team, with distilling information provided by subject matter experts and other teams into executive-level presentation decks.


Education and Experience Required
  • Bachelor's degree in Data Analytics, Data Science, Information Design, Statistics, Computer Science, or a related field
  • Strong working knowledge of Excel and mathematical modeling
  • Experience in visual information design and interactive visualization development with expertise in representing complex information in an actionable and high-impact way
  • Strong presentation skills - experience developing executive presentations, succinct storytelling and ability to make the complex simple
  • Excellent organizational, analytical, decision-making, and problem-solving skills
  • Attention to detail and accuracy required
  • Analytical skills that allow for the development of data-driven reports

Knowledge and skills
  • Proficient in developing infographics and have a proven expertise in visual storytelling.
  • Strong technical writing skills with the ability to translate technical information into relevant documentation
  • Ability to rapidly iterate though conceptual ideas or designs
  • Strong analytical, problem solving and planning skills
  • Ability to manage quick turn-around and longer-range projects simultaneously
  • Excellent oral and written communication skills
  • High level of attention to detail
  • Working knowledge of Cyber security, Cyber risk and security controls desired
  • Ability to prioritize tasks and manage multiple simultaneous requests.
  • Self-starter with strong organizational and listening skills.
  • Proficient in grasping complex technical concepts and articulate them to different audiences.
  • Ability to work in a collaborative environment

Job Family Group:
Corporate Services

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 916 open jobs at Citi, click here.
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