Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

CAHPS Data Analyst

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

A Day in the Life

From managing the data collection process, to customer interfacing, to seeking ways to improve the processes and scalability of our team, there are no boring days for our team members.

You will oversee the CAHPS data quality across a wide variety of healthcare clients using standard guidelines and methodologies from project onset through delivery of final deliverables. This entails data quality oversight across all phases of project execution, possibly including survey design, data collection, data processing, analysis and reporting. Along the way you will work with internal teams to analyze and investigate data, map data for reporting, and advise implementation and Engineering teams on regulatory requirements for data validation. 

Along with providing client and program updates on data analysis, you will continue to take on new programs which involves learning and understanding regulatory requirements and protocols for data management. Some projects are fundamentally easy and quick, but many others are complex and require creative thought and a dedicated thought process!

As you grow in this role, there will be opportunities to coach and manage other data quality analysts as they begin their careers, including teaching technical, regulatory, and data management skills as well as mentoring on longer term career goals. 

In combination with the core duty of managing research programs, our teams also have the opportunity to work on side projects of their choosing that will help to make the team a better environment, as well as to help it run more efficiently and expand our team’s capabilities. As Qualtrics continues its exponential growth so does the Research Services team, and that means a need for scalable processes, continued innovation on our offer, and constant revisions to the current practices in order to fine tune and better our operations.

Being at Qualtrics during this time of unprecedented growth is already exciting, and being a part of the Research Services team only adds to that level of energy and potential. More leadership is needed and we’re hoping it will be you!

Expectations for Success

  • Lead CAHPS data quality management from data intake all the way through data submission to QualityNet.
  • Identify data quality issues, data security, data storage issues and work with appropriate resources to address
  • Ensuring all required data fields are setup and populated correctly and consistently for each client
  • Coordinate and advise on data quality for submission from identifying missing data elements to requesting client update files.
  • Responsible for all QA of CAHPS data across clients and preparation for data submission
  • Be proficient in use of the Excel, XML, .XLS and common data file formats.
  • A natural curiosity about the data! Ability to identify and questions anomalies in the data

Minimum Qualifications

  • Bachelor’s degree
  • 2-5 years in data quality and program oversight 
  • Comfortable with GSuite, and Microsoft office for MACs
  • Superb communication and project management skills
  • Comfortable in a fast-pace, and highly competitive environment
  • Ability to communicate clearly and pleasantly through both written and spoken mode
  • Able to analyze response data and report back to clients for actioning.

Preferred Qualifications

  • 2-5 years of experience in data quality and program oversight in a healthcare related environment.
  • Survey research knowledge and experience
  • Knowledge and experience with government regulatory programsExperience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS
  • Bachelor’s degree in data science, healthcare administration, or other research-oriented field. 
  • Working knowledge of SPSS and SQL
  • Ability to write Python scripts is helpful but not required

Responsibilities:

  • Establish and Monitor client sampling in accordance with regulatory guidelines
  • Oversee data intake requirements for new CAHPS clients
  • Track all required quality checks
  • Manage data quality in preparation for data submission
  • Communicate any required CAHPS updates to clients
  • Assist in monitoring websites for individual CAHPS program updates and trainings
  • Attend required CAHPS trainings
  • Assist in maintaining CAHPS QAP documentation
  • Assist in maintaining CAHPS training documentation
  • Assist in preparing for and participate in annual CAHPS audits
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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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