Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Comm Business Analyst

| Charlotte, NC
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JOB SUMMARY
The Commission Business Analyst role is responsible for managing the business requirements of the specified business unit. This role will be required to work cross functionally across the organization in order to learn and understand the structure, policies, and operations of the business unit, and recommend solutions to improve general business processes and planning. Responsible for triaging business tickets, IT tickets, tracking tickets and managing them through the ticket lifecycle. Responsible for uploads in to Callidus or commissions system. Must create and explain UAT nightly and weekend pipelines and reporting runs to offshore team. Will take over daily data load, pipeline run, report run and off cycle pipeline and reporting as well as payroll closing. Also data collection, reporting and communication as needed.
MAJOR DUTIES AND RESPONSIBILITIES
  • Receive requirements documentation from business stakeholder and ensure appropriate details have been captured.
  • Develop any additional technical requirements to support the business requirements.
  • Track delivery of requirements by the development team.
  • Develop and execute testing of completed development activities against requirements prior to review by the end user.
  • Review new system change requests and identify impacted areas.
  • Manage detailed application requirements and collaborate with cross-functional teams to ensure quality function, features and user experience.
  • Lead requirements reviews with key business stakeholders for approvals.
  • Work with QA team to develop test plans and perform software testing to ensure efficient execution and adherence to business specifications and technical requirements.
  • Manage Tier 2 triage defect submissions through initial review and validation against documented requirements.
  • Compile, analyze, interpret, and present complex data related to current and future system configuration.
  • Serve as primary contact among HR, IT, HRIS, Payroll, and key business stakeholders to provide systems support and to fully leverage our system's capabilities to meet the needs of the business and our workforce.
  • Make recommendations for solutions or improvements that can be accomplished through system enhancement or alternative logic.
  • Perform other duties as requested.
  • All activities related to ticket intake and ticket lifecycle operations.
  • Nightly and weekly UAT pipeline and report plan based on business needs that confirm to environmental availability.
  • Payroll closing activities.
  • Creating and tracking commissions systems tickets.
  • Responsible for handling multiple competing requirements simultaneously.
  • Tracks performance, service levels and other metrics required.
  • Assists with gathering data and preparing a variety of reports covering project estimates, project status.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to prioritize and organize effectively
  • Ability to work independently, as well as in a collaborative and dynamic team environment
  • Ability to handle multiple projects and priorities
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to focus on deadlines, deliverables, prioritize tasks and time management
  • Demonstrate understanding of different testing processes and methods
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, Visio, PowerPoint)
  • Understanding of test automation framework and tools
  • Understanding of business architecture and its impact on testing environment

Required Education
Bachelor's degree in related field or equivalent work experience
Project Management certification or successful completion of a recognized project management curriculum preferred
Required Related Work Experience and Number of Years
Business analysis or related experience - 3-5
WORKING CONDITIONS
Office environment
Up to 25% travel HCP333 310987 310987BR
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Technology we use

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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