Cloud Operations Software Analyst at FIS (Jacksonville, FL)

| Jacksonville, FL
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Job Description
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS' Managed Hosted Service has a portfolio of products which cover a range of enterprise level services such as grid-computing, clustered services, load balanced web portals and disaster recovery technologies. The Cloud Operations Software Analyst will be supporting the full suite of products and services in production environments. This includes products hosted in FIS' Cloud and the public cloud. The position requires a self-motivated individual with proven technical expertise, particularly in Cloud technologies, and excellent communication skills. The Senior Operations Software Analyst will acquire skills and knowledge to be a subject matter expert in providing Managed Hosted Services in a secure, high performance and resilient infrastructure.
What you will be doing
The Cloud Operations Software Analyst will be responsible for the support and operation of FIS' Insurance clients' Managed Services environments.As the IT Build Engineer you will focus on automation of administrative tasks for massive server environments in high demand, ensuring continual delivery for customers. This position is virtual able to work from anywhere in the US
  • Incident management - Act as a point of escalation for the Service Desk for diagnosis and resolution of incidents in a 3rd line capacity.
  • Problem management - Identify and remediate root cause of complex issues affecting delivery of the service. Identify potential problems and propose preventative measures to reduce/remove the likelihood of the problem affecting the service going forward.
  • Change management - Author change requests and submit to the Change Board. Provide technical peer review and approval for changes submitted by other team members. Implement changes during and outside of business hours.
  • Management of infrastructure services - Active Directory, Citrix, DNS, firewalls, DFS, SQL and working with the Technical Architect on the overall architecture and design.
  • Disaster recovery - Act as the primary point of contact for documentation and execution of technical recovery procedures. Partake in quarterly DR tests and document approach and findings. Where necessary respond to major incidents outside of core business hours.
  • Patch management - Perform technical approval of operating systems and application patches through a formal test process. Ensure patches are successful or issues remediated.
  • Implementation and upgrade of Insurance applications. Develop a conceptual understanding of the implementation and upgrade procedures for all Insurance applications.
  • Security - Work with the Technical Architect and Security team to design, implement and review controls which comply with the corporate security policies. Ensure segregation of duties between development and support groups in the managed services environment .
  • Monitoring and reporting - Ensure monitoring solutions are accurately capturing the appropriate level of data and the analysis is performed to ensure that when thresholds are breeched the appropriate staff members are notified.

What you bring
  • 10+ years experience with a wide breadth of knowledge on IT Infrastructure and networking
  • Significant experience of Managed Services and Cloud Services (AWS, Azure etc.) particularly Cloud Administration
  • Strong scripting experience, particularly with PowerShell
  • Terraform, Ansible and understanding of automation
  • Ability to effectively communicate with both technical and business support resources with effective documentation skills

Added bonus if you have
  • Citrix knowledge
  • Worked with Product Management and Development groups on product roadmaps
  • CloudWatch and Nagios are nice to haves

What we offer you
  • A competitive salary and benefits
  • A modern, international work environment and a dedicated and motivated team
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your technical skillset
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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