Clinical Research Assistant at Big Health

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At Big Health, our purpose is to help millions back to good mental health.

We do this through our digital therapeutics: Daylight™ for worry and anxiety, and Sleepio™, for poor sleep.

These fully automated cognitive and behavioral programs are as scalable and clinically validated as drugs.

And our software combines the intimacy of the human voice, engaging animation, and clinically rigorous techniques to engage people anytime and anywhere and ultimately help them overcome their mental health challenges.

Today, over 12 million people worldwide have access to Big Health’s products, via leading employers in the US (including Target, Google, and Boston Medical) and the UK’s NHS. 

As a Clinical Research Assistant at Big Health, you will be a core part of our expanding Clinical, Research and Medical Affairs team.

In this role, you will coordinate ongoing and future research studies of our digital therapeutics including assisting with study setup (e.g., data capture platforms such as Qualtrics), helping with recruitment and screening of study participants, and collecting outcome data from research participants.

You will also provide ongoing assistance to the CRMA team as needed by conducting literature reviews and helping the team maintain up-to-date knowledge of relevant literature, and summarizing our own research findings. This will also involve contributing to written materials such as research summaries and peer-reviewed publications.

You will report directly to Dr. Alasdair Henry, one of our Senior Research Managers, and will work closely with the other members of the research team to expand the externally-led research pipelines for our products.

Join us and bring your unique talents to bring millions back to good mental health!

This role can be remote anywhere in the US.

To learn more about working at Big Health, please go to Built In and Glassdoor.

What you'll do:

  • Coordinate and complete recruitment for our ongoing RCT, as well as other research projects related to our products, by assisting with the day-to-day coordination of these projects (for example, helping with the recruitment of research participants, screening research participants for study inclusion, collecting data from research participants, assisting in the review and analysis of data)
  • Develop and implement innovative strategies for increasing recruitment and retention in our research trials and projects in the US and UK
  • Ensure high rates of data completion from participants within our trials
  • Contribute to written materials, including presentation slides, research summaries and peer-reviewed publications
  • Contribute to the development and improvement of digital products by assisting the clinical team as needed (for example, conducting literature reviews on strategies for engaging users in digital mental health products, helping us maintain an up-to-date knowledge of literature and clinical guidelines related to digital mental health)

What you bring:

  • Skilled study coordinator - you can efficiently and effectively coordinate a clinical trial. You are able to ensure high rates of data completion from participants. You can identify processes to improve recruitment and retention of participants.
  • Organized and process-oriented - you can efficiently prioritize your time and resources across multiple research studies and tasks. You display efficiency when organising work from a range of sources.
  • Detail-oriented - You know that details matter, particularly when it comes to clinical / research topics and communicating with various stakeholders, you ensure your work meets a high standard for accuracy and polish.
  • Excellent communication and collaboration skills - You have excellent written and oral communication skills and can work well with others in a team.
  • A Bachelor’s degree at minimum (preferably in the field of psychology).
  • Experience with human research participants (preferably in the field of psychology; can include undergraduate work/volunteer experiences); for example, study coordination, recruiting and screening of research participants, data entry and maintenance.

Life at Big Health:

  • Be part of a team that includes clinical psychologists, software engineers, business leaders and even a former professional magician [shh… it’s a secret]. 
  • Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out 
  • Check out our values - they’re a living, breathing part of our culture
  • Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more.
  • Competitive salary packages including stock options.




Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM

An Insider's view of Big Health

What's the biggest problem your team is solving?

We are constantly designing and developing new ways to reach and connect with people who are looking for help with their mental health. Whether it's designing messaging that resonates or creating custom illustrations that are eye-catching and engaging we leverage design to shape the future of mental health care.

Neil

Creative Director

What makes someone successful on your team?

Work with leading clinical experts in mental health to take the best scientifically proven techniques, break them down into their core components, and then build them back up into compelling digital experiences that anyone can use. Doing this well requires a deep empathy for people and how they experience mental health, strong cross-functional coll

Lily

Director of Product Design

What unique initiatives do you have that encourage innovation?

Working with regulators on both sides of the Atlantic to shape the future of digital healthcare - we're in on the ground floor and helping to shape policy!

Brandon

Founding Engineer / Security, Privacy, and Compliance Officer

How has your career grown since starting at the company?

I was hired as a recruiting coordinator and very quickly moved into full-cycle recruiting. That was possible because of the team. Our VP of Engineering took the time to train me himself on hiring for the Engineering roles. After 18 months I was given the opportunity to work on marketing projects and then made the move fully to that team.

Lauren

Marketing Manager

What are Big Health Perks + Benefits

Culture
Friends outside of work
Team based strategic planning
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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