At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. Were excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Areas top companies in volunteering & giving, and one of the worlds most ethical companies. Here at Blue Shield of California, were striving to make a positive change across our industry and the communities we live in Join us!

Description:

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

The Provider Operations product team delivers system and process changes to support department and broader organizational needs. The Product Team Business Systems Analyst will report to the Senior Manager Program Management. In this role you will engage on projects and initiatives to define the technical and process changes that need to happen, support delivery with business and technical teams, and support roll out.

Your Work

In this role, you will:

• Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
• Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
• Develop or modify information systems. Includes analysis of business and user needs, documenting requirements and revising existing systems
• Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling
• Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives
• Provide analytical support for multiple, highly complex cross-functional projects simultaneously, establish work plans and timelines, coordinates with internal and external resources
• Facilitate and document business requirements and user stories to support business and system requests
• Perform user acceptance verification by reviewing system, data, and demo outputs
• Lead change management through the development of process documentation, communications, documentation, quality controls and training support
• Ensure smooth implementation by working collaboratively with business and technical teams, operational leadership, and communications stakeholders
• Ensure solutions continue to execute successfully, leave improvement opportunities with cross functional teams as necessary

Qualifications:

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Excellent networking and business stakeholder collaboration skills
• Desired lean sigma certification
• Certified scrum master (CSM) or certified product owner (CPO) certificate would be an asset
• Experience leading change management and business readiness activities

Our Values

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals