Business Operations Analyst at Found Health (Remote)

Sorry, this job was removed at 6:01 p.m. (CST) on Tuesday, July 5, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Found is a modern weight care platform and community focused on integrated support. According to a recent CDC study, nearly 50% of Americans want to lose weight, and on average, Americans have gained 30 lbs during the pandemic. But the existing weight loss industry focuses on shame - if you don’t have the willpower to eat less and workout more, you aren’t trying hard enough.

Modern science shows us that weight care is complex - food and movement are important, but so are hormones, genetics, sleep, stress, mental health, and daily habits. Found’s unique approach incorporates personalized coaching, an online community, and if indicated, medical and prescription solutions. 

Research shows that addressing weight health reduces the long-term risk of diabetes, heart disease, and some forms of cancer. We believe in giving our community tools that will help them add years to their lives and reach their goals.  We believe it’s not just what you’ve lost, it’s what you’ve Found.  Found has raised more than $130mm from leading investors, including Atomic, GV, WestCap, IVP, TCG, Define Ventures and more.

The Opportunity

As Found’s first Business Operations Analyst focused on our coaching and support functions, you’ll play a critical role in defining the vision for how we think about workforce management strategy across our remote, frontline teams that interact directly with our members. You’ll help define the analytics and metrics strategy of a world-class health coaching organization, and support strategic projects essential to the growth and evolution of Found’s business. You’re a builder at heart, and love getting in the weeds of the data to understand problems, and then finding creative solutions. In this role, you’ll have the chance to partner with a variety of cross-functional stakeholders to determine how to optimize our teams in ways that ensure our members are getting the best experience possible. 


What You’ll Do

  • Data analysis: Identify data gaps and drive the collection of new metrics related to areas like quality, speed, engagement, and cost. Complete frequent ad hoc projects and analyses related to our Member Experience & Health Coaching teams.
  • Workforce strategy: Partner with Member Experience leadership & Health Coaching leadership to determine our workforce management strategy (example projects:  assessing optimal scheduling for frontline agents & heath coaches using Erlang staffing model, partnering with Finance to refine our forecasting methodology related to headcount & budgeting)
  • Experimentation & measurement: Design & implement experiments to test new support and coaching initiatives, including measuring impact and statistical significance.
  • Cross-functional operations & influence: Work with cross-functional teams like Clinical Operations, Product, and Support to develop new processes and optimize workflows to make our operations more efficient & higher quality.

What You Have

  • Passion for working in a rapidly growing business with curiosity, humility, humor, and professionalism
  • Strong fluency and experience in SQL
  • Strong fluency in Excel/Sheets, modeling, and data analysis in general
  • Proficiency with basic statistics
  • Comfort with ambiguity and managing projects with little direction
  • 2+ years in an analytics-oriented role, ideally at a scaled tech company or start-up
  • Experience in capacity planning, forecasting, real-time headcount management, and/or reporting 
  • Excellent written and verbal communication skills 

Bonus Points

  • Ability to write in languages like R or Python 
  • Experience with workforce management/forecasting and business intelligence platforms
  • Experience managing workforces across a network of vendors/BPOs
  • Experience developing multi-channel (i.e. phone, email, text, chat) workforce management models
  • Experience managing and analyzing quality and efficiency of a health coaching organization
  • Experience or interest in working in the Health & Wellness industry


What You’ll Get
  • Competitive compensation
  • Medical, dental, vision, and life insurance
  • PTO, company-paid holidays, parental leave
  • 401K, wellness and wifi perks
  • Flexible, remote-first work culture

Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.

Please review our CCPA policies.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • React NativeLibraries
    • CircleCIFrameworks
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Next.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

An Insider's view of Found Health

What are some social events your company does?

Wellness Wednesdays involve an awesome group activity like a trainer-lead workout and lunch recipes! Each team also has the opportunity to get together in-person quarterly. My team’s last offsite was fabulous! We had fab social dinners together, walks on the beach, icebreakers, and lots of specific work to launch new initiatives and projects!

Alicia

Director of Research

How do you collaborate with other teams in the company?

At Found, we are constantly collaborating with other teams from quick brainstorms to large cross-functional design sprints to learn how to build the best solutions for our members. One of our values is #buildabiggertable and we truly value everyone’s ideas and opinions from engineering to design to product.

Libby Eyre

Sr Product Manager

What makes someone successful on your team?

The core trait that makes any engineer (and non-engineer!) successful at Found is the desire to learn. We’re building teams with complementing strengths and background experiences specifically so we can learn from each other. We build as a team and expect everyone to push themselves and each other every day.

Dan

Head of Engineering

How do you empower your team to be more creative?

“Building a Bigger Table” is one of Found’s core values that empowers our team to be more creative. We believe in increasing perspectives by hiring a diverse and inclusive workforce so that we can develop innovative ideas that will provide our members with an accessible weight care program that will deliver long term results

Sarah (aka SJS)

CEO

What are Found Health Perks + Benefits

Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Lunch and learns
Promote from within
Continuing Education stipend

More Jobs at Found Health

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Found Health's full profileSee more Found Health jobs