Data Support Manager (US Remote)

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

As the Data Support Manager, you will lead a cross-functional team responsible for providing technical support and delivering analytics for our hospital clients. In this role, you will apply strong problem-solving skills and leadership to deliver our Inpatient Flow product, which uses data to optimize care delivery and improve patient flow. By enhancing operational efficiency, you’ll help health systems consistently provide better care for more patients.

WHAT YOU’LL DO

• Lead a cross functional team including support and data analysts to deliver data services to customers, focused on team member growth
• Become the owner for process improvement to scale support operations of a highly technical product with 24/7/365 customer use
• Provide voice of scalability to the product management team on opportunities required to effectively scale support of the product
• Engage in deep problem solving for customers, leveraging code and documentation review to become an expert in the product
• Determine and own documentation practices (e.g., JIRA service desk portals, ZenDesk knowledge base) that will be used to onboard new staff and users to become experts in the product, with documentation as the first line of support
• Be the resource across the team for understanding how data science features are deployed and supported in customer environments
• Write and code-review SQL queries to provide insights that help customers and internal teams make data-driven decisions.
• Partner with product management to identify what analytics should be standardized into generally available software

WHAT YOU’LL BRING

• Minimum 2 years of experience managing a team of data analysts covering support, customer analytics, and product analytics
• Excellent leadership skills, with demonstrated ability to collaborate and influence across functions
• Experience in customer support role of a complex data-rich product
• Proven ability to drive process improvement in an organization
• Deep technical skills including ability to develop SQL queries in complex data sets, and to debug Python code
• Equal comfort in communicating complex topics to engineers and non-technical customer leadership
• Understanding of the inner workings of data science/AI/ML
• Desire and ability to learn the business side of what drives customer success
• Excellent written skills in complex technical areas

WHAT YOU'LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building 
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Vaccination policy

We have an obligation to protect our employees, our customers, and the patients of our customers. Therefore, COVID-19 vaccination is required to work from the office, attend in-person company events, or to travel on behalf of the company.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [email protected]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.