Alternative Path Jobs

Data Support Engineer

Alternative Path

Data Support Engineer

Posted 3 Days Ago

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Hiring Remotely in Gurgaon, Haryana, IND

In-Office or Remote

Junior

Information Technology • Consulting

The Role

Monitor and resolve data pipeline support issues within SLAs, applying standard procedures or escalating to appropriate teams. Maintain documentation, provide status updates, troubleshoot root causes, and improve support processes. The role requires Python and SQL experience, familiarity with AWS services such as S3 and Redshift, strong communication, and sound judgment when escalating issues.

Summary Generated by Built In

This is a remote position.

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset

management firm. In this role, you will collaborate with individuals, and you will have a large degree of

independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team

leads, and every other technology team member is behind you. This is an opportunity to join a team-first

meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given

ownership, and will be expected to make your voice heard.

Role Summary:

As a Data Support Engineer, you will be responsible for monitoring data support issues and try to fix the issue

within the defined guidelines or escalate the same to right person.

Role Overview

The Data Support Team at Alternative Path is seeking a creative and detail-oriented support engineer to contribute

to client projects. The team monitors essential data pipelines with the help of state of art support applications. Any

issue / break in data pipelines is fixed on priority within the defined guidelines or is escalated and alerts for various

teams within the client's organization, supporting their daily investment decisions. The mission is to maintain

operational excellence by delivering high-quality, timely ticket resolution and exceptional service. We are seeking

someone who is self-motivated, self-sufficient, with a passion for tinkering

Requirements

Key Responsibilities:

● Monitor data support issues within the defined SLA.

● Fix the issues according to the defined guidelines and rules.

● Escalate issues to the right person on call

● Send daily/weekly status.

● Proactive engagement (i.e., not afraid to raise issues, questions and speak up)

● Provide inputs and feedback on improving the overall Support process

● Enhance current documentation by adding new guidelines and updating the old ones

Desired Skills and Experience:

● Experience in working with Python, preferably python libraries like Pandas

● Databases: SQL

● Experience in working with AWS services like S3, Redshift, etc.

● Problem solving and critical thinking skills

o Should be able to apply generalized SOPs to specific cases

● Strong verbal and written communication skills,

o Ability to document findings, communicate status, and outline next steps.

o Finding ways to improve the existing documentation.

● Ability to judge when issues should be escalated to L2 support

● Good in troubleshoot the issues and finding the root cause as per the defined SOP.

Qualifications

Must Have

● Bachelor of Science degree or higher in Computer Science or similar technical discipline, or

equivalent work experience.

● 2+ years of experience as Technical Support Engineer.

Preferred

● Experience of working with tickets in JIRA is a plus.

● B2B financial services or alternative asset management experience is a plus

Benefits

Skills Required

Bachelor of Science degree or higher in Computer Science or a similar technical discipline, or equivalent work experience
2+ years of experience as a Technical Support Engineer
Experience working with Python, preferably including Pandas libraries
Experience working with SQL databases
Experience working with AWS services such as S3 and Redshift
Problem-solving and critical-thinking skills
Strong verbal and written communication skills
Ability to troubleshoot issues and identify root causes according to defined procedures
Ability to determine when issues should be escalated to L2 support
Experience working with tickets in JIRA
B2B financial services or alternative asset management experience

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The Company

Gurugram, Haryana

75 Employees

Year Founded: 2020

What We Do

Alternative Path provides Technology, Business Intelligence, and Financial services. We help small to medium sized enterprises establish their presence in India in the technology and finance space. Our teams' decades of experience in setting up of Centers of Excellence (COE) and smaller teams have helped Organizations harness the full potential of skilled and diverse talent in India. Our implementation teams have delivered numerous projects across Technology functions such as Software Quality Assurance, Application Development, Technology Infrastructure, Application Support, and Data Management and Analysis and Finance functions such as Fund Accounting, Management Reporting, Investor Reporting, Reconciliation, Treasury Workflow and Deal Management, and Record to Report processes. As our name, Alternative Path, suggests we were formed to take a different approach, which is rooted deep in a Quality driven delivery process that is missing in typical service engagements large or small. We were formed in 2020 and are based in Gurgaon, India