This is a remote position.
Role Summary:
As a Data Support Engineer, you will be responsible for monitoring data support issues and fixing the issue, within the defined guidelines or escalating the same to right person.
Role Overview
The Data Support Team at Alternative Path is seeking a creative and detail-oriented support engineer to contribute to client projects. The team monitors essential data pipelines with the help of state-of-the-art support applications. Any issue/break in data pipelines is fixed on priority within the defined guidelines or is escalated and alerts for various teams within the client's organization, supporting their daily investment decisions. The mission is to maintain operational excellence by delivering high-quality, timely ticket resolution and exceptional service. We are seeking someone who is self-motivated, self-sufficient, with a passion for tinkering.
Requirements
● Escalate issues to the right person on call
● Send daily/weekly status.
● Proactive engagement (i.e., not afraid to raise issues, questions and speak up)
● Provide inputs and feedback on improving the overall Support process
● Enhance current documentation by adding new guidelines and updating the old on
● Experience in working with Python, preferably python libraries like Pandas
● Databases: SQL
● Experience in working with AWS services like S3, Redshift, etc.
● Problem-solving and critical thinking skills o Should be able to apply generalized SOPs to specific cases
●Strong verbal and written communication skills. Ability to document findings, communicate status, and outline next steps & finding ways to improve the existing documentation.
● Ability to judge when issues should be escalated to L2 support
● Good in troubleshoot the issues and finding the root cause as per the defined SOP.
● Bachelor of Science degree or higher in Computer Science or similar technical discipline, or equivalent work experience.
● 2+ years of experience as a Technical Support Engineer.
Preferred
● Experience of working with tickets in JIRA is a plus.
● B2B financial services or alternative asset management experience is a plus
Skills Required
- Bachelor of Science degree or higher in Computer Science or a similar technical discipline, or equivalent work experience
- 2+ years of experience as a Technical Support Engineer
- Experience working with Python
- Experience with SQL databases
- Experience with AWS services such as Amazon S3 and Amazon Redshift
- Problem-solving and critical thinking skills
- Strong verbal and written communication skills
- Ability to determine when issues should be escalated to L2 support
- Troubleshooting and root-cause analysis according to defined SOPs
- Experience with Pandas or similar Python libraries
- Experience working with JIRA tickets
- B2B financial services or alternative asset management experience
What We Do
Alternative Path provides Technology, Business Intelligence, and Financial services. We help small to medium sized enterprises establish their presence in India in the technology and finance space. Our teams' decades of experience in setting up of Centers of Excellence (COE) and smaller teams have helped Organizations harness the full potential of skilled and diverse talent in India. Our implementation teams have delivered numerous projects across Technology functions such as Software Quality Assurance, Application Development, Technology Infrastructure, Application Support, and Data Management and Analysis and Finance functions such as Fund Accounting, Management Reporting, Investor Reporting, Reconciliation, Treasury Workflow and Deal Management, and Record to Report processes. As our name, Alternative Path, suggests we were formed to take a different approach, which is rooted deep in a Quality driven delivery process that is missing in typical service engagements large or small. We were formed in 2020 and are based in Gurgaon, India
