Support & Operations Associate

We help companies get compensation right.

What we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent - and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio.

We help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real-time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.

Ravio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go to place for compensation data and tools for managing compensation.

Joining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.

The Role

We’re looking for a detail-oriented Support & Operations Associate to join our internal Benchmarking Operations team. This role is critical in labelling, structuring, and analysing compensation data to ensure Ravio’s benchmarking database retains its integrity as a real-time resource for fast growing startups and scale-ups.

We are seeking a candidate in the early stages of their career, with 1–2 years of experience. The ideal candidate pays close attention to detail, can identify trends, and ensure data remains accurate and consistent as this will be key for upholding Ravio’s compensation standards. Strong analytical and communication skills are essential.

The role will support and work cross-functionally with teams in Operations, Sales, Customer Success, Tech and Data to maintain the integrity of our benchmarking data and enable the delivery of high quality insights to our customers.

Key Responsibilities

• Perform key data labelling, including employee levelling and job mapping, to ensure alignment with Ravio’s framework.

• Support customers throughout their lifecycle with data changes and queries around Ravio’s dataset.

• Evaluate and classify new or evolving roles by researching emerging job families across industries.

• Collaborate with stakeholders such as Data Scientists, Account Executives and Customers to maintain data accuracy and relevance.

• Monitor and improve existing datasets to uphold high standards of data quality and integrity.

• Identify, document and automate operational processes across the Benchmarking team.

Your Key Skills

• A structured and detail-oriented thinker who is comfortable working with datasets.

• Proficient in Google Sheets or Excel.

• Eagerness to learn and open to becoming a compensation data nerd.

• Able to research unfamiliar topics and synthesise insights to support informed decision-making.

• Excellent prioritisation and organisational skills.

• A collaborative team player who thrives in a fast-paced, high-growth environment and embraces change.

• Familiarity with compensation survey tools and the benchmarking landscape (desirable).

What you’ll get:

• The opportunity to be part of the early team of a category-defining company backed by a strong roster of world-class investors

• An inclusive work environment characterised by a high degree of trust, respect and integrity

• The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission-driven individuals

• A high degree of autonomy and the opportunity for fast-tracked professional growth

• While we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously

• Competitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.

• An amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits

• Salary: £28,200 - £46,800

• Company ownership (everyone gets a meaningful equity stake in Ravio)

• 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays)

• Up to 6% pension matching scheme

• £60 a month wellness allowance (Invest in your physical wellbeing, on us)

• £500 per year Learning and Development budget

• Private healthcare cover with AXA

• Personal travel insurance - just in case

• Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability)

• 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent
  #LI-Hybrid