As a Data Solutions Engineer, you will play a key role in deploying, operating, and continuously improving our data-driven platform for our clients.
You will work at the intersection of data engineering, system performance optimization, and client-facing technical operations, ensuring that our AI personalization solution runs reliably in production and delivers measurable value.
You will collaborate closely with Product Managers, Data Science, and Customer Success teams, and regularly interact with client technical teams.
The team “Personalized Challenges” is currently Europe-based and you will be the first North-America based member. You will primarily communicate remotely with your direct team members in Europe but will also collaborate with our extensive team in North America who are based in Washington, DC, Toronto, Jacksonville and Chicago.. Note that overall, Eagle Eye has a global presence, including North America, EMEA and APAC.
Requirements
Role Breakdown & Focus
This role is intentionally hybrid:
- Hands-on Data Engineering – 60%
- Continuous Optimization of Data-Driven Systems – 30%
- Client-facing Technical Support & Ticket Resolution – 10%
Success in this role is measured by platform reliability, data quality, system performance, and the long-term resolution of production issues, rather than by volume of support tickets.
Key responsibilities
Platform Deployment & Data Integration
- Deploy and configure our platform for new clients
- Integrate client data pipelines into our data stack
- Ensure data quality, consistency, and reliability across incoming and outgoing data flows
Production Support & Ticket Management
- Investigate and resolve technical tickets related to data pipelines, system performance, and algorithm behavior
- Act as a technical escalation point for Customer Success teams
- Diagnose root causes, propose fixes, and ensure long-term prevention of recurring issues
Continuous Optimization & Performance Improvement
- Analyze system and algorithm performance using metrics, logs, and experimentation
- Identify opportunities to optimize data pipelines, processing logic, and algorithm configurations
- Collaborate with Product and Data Science teams to prioritize and roll out improvements
- Design and analyze A/B tests to measure the impact of changes
- Disciplined problem-solver who enjoys digging into the "why" of system behavior to find long-term solutions.
- An autonomous worker, ready to be the first North American member of the team while maintaining close ties with European colleagues.
- A clear, structured communicator capable of explaining complex technical issues to both engineers and non-technical stakeholders.
- Rigorous and detail-oriented, especially when monitoring production systems and ensuring data integrity.
- Comfortable navigating production incidents and support tickets with a calm, engineering-driven approach.
- Curious and pragmatic, motivated by understanding real-world client use cases and optimizing system performance.
- 3–5 years of experience as a Data Engineer or Data Solutions Engineer in a production-heavy environment.
- A Master’s degree (or equivalent) in Computer Science, Data Engineering, or a related field.
- Deep hands-on experience with Python and/or Scala.
- Proven expertise using Spark for large-scale data processing.
- Practical experience building and managing data stacks within Google Cloud Platform (GCP) and BigQuery.
- A solid foundation in data engineering principles, including data pipeline design and system optimization.
- A working knowledge of Data Science and Machine Learning concepts to help bridge the gap between data flows and algorithm performance.
Benefits
- A competitive base salary
- Bonus scheme with potential to earn up to 10% of salary dependent on your own personal behaviors, achievement of goals and company revenue targets
- Flexibility to work from home/various office locations
- Generous annual leave package including
- 20 days paid annual leave
- 5 days paid sick leave which if unused gets added to your annual leave the next year
- Contributory 401K Plan
- Support in continuous learning and self-development
- Access to employee assistance program
- Access to the paid Headspace app subscription
- Mental Health First Aiders to support employee’s mental wellbeing
- Employee Resource Groups focused on underrepresented groups in Eagle Eye, including Purple Women
- Charity Committee committed to organizing events throughout the year to raise money for those less privileged
- A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK
Top Skills
What We Do
Eagle Eye’s mission is to enable businesses to have one-to-one relationships with each of their customers.
To do this, you have to transform your marketing for a digital world, bridging online to offline, in order that you can Acquire, Interact and Retain customers whenever and wherever they engage with you.
Using our best-in-class digital marketing platform, AIR, we enable companies to connect all aspects of the customer journey in real time, unlocking the capability to deliver personalisation, to streamline marketing execution and to open up new revenue streams.
Our mantra is digitally enabled and data driven.
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