Data Solution Architect | Commerce Team

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. 

Position Summary:

The Data Cloud (CDP) Data Architect is a demonstrated thought leader in technical and functional aspects of customer engagements that lead to the successful delivery of Salesforce Data Cloud Projects.

The Data Architect works closely with clients and project team members to clarify, define, and architect Salesforce Data Cloud solutions to meet client needs. Play a lead role in project discovery and definition workshops, creating scope and development estimates, and documenting requirements and designs. Design transformational CDP solutions that meet business requirements in accordance with company and industry best practices for Salesforce Data Cloud. Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions. Develop POCs, be hands-on with configuration, and help customers with complex use cases. Collaborate with internal colleagues (sales, client services, developers, etc.) to help customers maximize the value of their products and services.

Essential Duties and Responsibilities:

• Serve as the Subject Matter Expert for Salesforce Data Cloud
• Collaborate with client to define requirements, deliverables, and set expectations 
• Translate business requirements into well-architected solutions that best bring to bear the Salesforce Data Cloud platform features (Data Streams, Identity Resolution, Calculated Insights, Segmentation, and Activation)
• Lead technical design sessions; architect and detail technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Create technical, integration, and data design documentation
• Align closely with Account and Sales teams and partner in pre-sales activities such as scoping, engagement plan development, and project staffing
• Manage multiple strategic clients simultaneously to meet billable utilization target
• Act as an escalation point as it relates to Salesforce CDP projects

Qualifications:

• Salesforce Data Cloud platform experience, also beneficial to have additional Customer Data Platform/Management (Custom CDP Solutions, SaaS CDP Solutions such as Tealium AudienceStream, Adobe AEP, Segment, Arm Treasure Data, BlueShift, SessionM, RedPoint etc.) 
• Demonstrated functional and technical knowledge in implementing Salesforce solutions, including experience with cross-cloud integrations (i.e. Marketing Cloud, Commerce Cloud, Service Cloud) 
• Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
• Specializes in gathering and analyzing information related to data integration, subscriber management, and identify resolution
• Ability to work independently and be a self-starter
• Comfort and ability to learn new technologies quickly & thoroughly
• Excellent analytical & problem solving skills
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise transformation strategy, and executive-level requirement gathering sessions
• Travel to client site (up to 25%)
• Knowledge of Data Governance and Data Privacy concepts and regulations a plus

Education/Experience

Bachelor's degree from four-year college or university. MBA is a plus.

Certificates and Licenses:

Salesforce Certified Administrator 

Salesforce Data Cloud Consultant

Any other Salesforce Certifications a plus (Marketing Cloud Consultant, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have extensive knowledge of word processing software; spreadsheet software; accounting software; payroll systems; human resource systems, and database software.

Certificates and Licenses: No certifications are required. Salesforce Admin. certifications preferred. 

Supervisory Responsibilities:

Work Environment: Remote position.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated hourly range for this position is $XXX - $XXX. Salary is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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