𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗖𝗹𝗼𝘂𝗱𝗯𝗲𝗱𝘀 𝗨𝗻𝗶𝗾𝘂𝗲
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
𝗛𝗼𝘄 𝗬𝗼𝘂'𝗹𝗹 𝗠𝗮𝗸𝗲 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁:
We are seeking a dynamic 𝗗𝗮𝘁𝗮 𝗥𝗲𝗽𝗼𝗿𝘁𝘀 & 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. 𝗬𝗼𝘂'𝗹𝗹 𝗯𝘂𝗶𝗹𝗱, 𝗮𝗻𝗮𝗹𝘆𝘇𝗲, 𝗮𝗻𝗱 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗼𝘂𝗿 𝗣𝗠𝗦 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝘀𝘂𝗶𝘁𝗲, troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue.
𝗢𝘂𝗿 𝗧𝗲𝗮𝗺:
Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It's a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer's business a little smarter.
𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗲𝗮𝗺:
- Build and Optimize Reports: Create, refine, and troubleshoot reports across Cloudbeds' PMS reporting suite to ensure customers have accurate, actionable data at their fingertips.
- Resolve Reporting Discrepancies: Proactively investigate and troubleshoot data inconsistencies before they escalate into customer frustration.
- Coach Clients on Key Metrics: Guide hoteliers through core performance indicators—ADR, RevPAR, occupancy, and channel performance—helping them read and act on their numbers with confidence.
- Translate Data Into Decisions: Turn raw operational and financial data into clear, actionable insights that directly shape how hospitality businesses understand their performance and grow revenue.
- Support Customers Across Channels: Answer reporting-related questions via calls and emails, acting as a trusted resource for customers navigating their data.
- Collaborate Cross-Functionally: Partner closely with Product, Onboarding, Support, and Customer Success to continuously improve how customers access and interpret their reporting data.
𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗬𝗼𝘂 𝗨𝗽 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀:
- Hospitality Tech Background: Direct experience working with Hotel Property Management Systems, channel managers and similar systems
- Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
- Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
- Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
- Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.
- Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.
𝗕𝗼𝗻𝘂𝘀 𝗦𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗦𝘁𝗮𝗻𝗱 𝗢𝘂𝘁 (𝗢𝗽𝘁𝗶𝗼𝗻𝗮𝗹):
- Multilingual Capabilities: Professional proficiency (verbal and written) in Spanish or Portuguese.
- BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures.
𝗪𝗼𝗿𝗸 𝗔𝘂𝘁𝗵𝗼𝗿𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
𝗪𝗵𝗮𝘁 𝘁𝗼 𝗘𝘅𝗽𝗲𝗰𝘁 - 𝗬𝗼𝘂𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝘄𝗶𝘁𝗵 𝗨𝘀
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
𝗖𝗹𝗼𝘂𝗱𝗯𝗲𝗱𝘀 𝗔𝘄𝗮𝗿𝗱𝘀:
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
- Deloitte Technology Fast 500 (2024)
𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗼𝘂𝗿 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
𝗘𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗶𝘀 𝗪𝗲𝗹𝗰𝗼𝗺𝗲 - 𝗔 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗼𝗳 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝗼𝗻
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Skills Required
- Experience with hotel property management systems, channel managers, or similar hospitality technology
- Experience in customer onboarding, implementation, or Tier 2 or Tier 3 technical support
- Advanced proficiency with Microsoft Excel and Google Sheets, including VLOOKUPs, pivot tables, advanced formulas, and data cleaning
- Understanding of data management principles, data mapping, parsing, and root-cause error analysis
- Exceptional attention to detail when handling historical, financial, and guest records
- Strong written and verbal English communication skills
- Technical proficiency with cloud-based workflows and reliable high-speed internet for remote video coaching
- Professional proficiency in Spanish or Portuguese
- Experience with business intelligence dashboards or advanced financial reporting structures
Cloudbeds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cloudbeds and has not been reviewed or approved by Cloudbeds.
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Leave & Time Off Breadth — Time off includes an open/unlimited PTO approach in many locations, monthly wellness days, and a set of flexible holidays. Feedback suggests these constructs are generous and widely valued for work–life balance.
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Wellbeing & Lifestyle Benefits — A remote‑first setup, flexible schedules, and home‑office support create strong day‑to‑day flexibility. Feedback suggests the work‑from‑home experience is a standout part of the overall package.
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Parental & Family Support — Paid parental leave is called out in role postings alongside family‑friendly policies. Feedback suggests these offerings add meaningful support during family events.
Cloudbeds Insights
What We Do
Cloudbeds provides a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help lodging businesses reach travelers from every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. We've brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected place.
Why Work With Us
Cloudbeds has embodied a remote-first culture since the beginning (since before remote was cool!): our 100% remote workforce (and 75% of management!) has the option to come into one of our 2 offices (San Diego HQ, São Paulo), but doing so has never been required. Working here means working anywhere - with talented peers around the world.
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