The Role
As a Data Scientist at Retool, you will analyze customer behavior and business performance, build analytical models, and provide insights to guide strategy across teams.
Summary Generated by Built In
ABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE'RE LOOKING FOR YOU
Retool is rapidly growing, and we’re tackling increasingly complex questions about our customers, product, and business. We’re looking for a Data Scientist to join our Data Science & Analytics team to help Retool make better, faster decisions at scale.
This is a generalist role for someone who’s excited by ambiguity, motivated by impact, and comfortable partnering across teams to shape strategy—not just report on outcomes. You’ll focus on understanding why things are happening, what signals matter most, and what Retool should do next, with success measured by real business and customer impact. Your work will inform company‑wide decisions across Product, GTM, and Leadership.
WHAT YOU'LL DO
- Analyze customer behavior, product usage, and business performance to surface insights tied to core metrics like ARR, retention, and sales efficiency
- Frame ambiguous business questions into clear analytical approaches and recommendations
- Build models, frameworks, and narratives that influence strategy, prioritization, and tradeoffs
- Identify customer friction and risk early—and help teams act before issues escalate
- Enable teams to self‑serve on foundational analytics so you can stay focused on higher‑impact work
WHO YOU'LL WORK WITH
Data science and analytics is a centralized, company‑level function that partners closely across teams at Retool.
- Product and Engineering to inform product direction, roadmap, and prioritization
- GTM teams, such as Marketing, Sales, Customer Success, and RevOps, to understand acquisition, expansion, and retention dynamics
- Executive leadership—supporting strategic decisions across the company with clear, customer‑grounded insights
THE SKILLSET YOU'LL BRING
We’re looking for someone who’s comfortable operating in fast‑moving, evolving environments, is comfortable making progress with imperfect information, and who enjoys owning problems end‑to‑end.
- 5+ years of experience working in data science and/or product analytics
- Experience working in startup or high‑growth environments, especially B2B SaaS
- Strong SQL proficiency with an eye for writing performant, robust queries
- Comfort operating in ambiguity and proactively identifying and defining business problems
- Experience helping teams shift from intuition‑driven to data‑informed decision‑making
- Exposure to experimentation, forecasting, or predictive modeling
- Experience designing data models and building pipelines to unblock yourself
- Strong ability to synthesize complex information (data, context, and constraints) into clear, concise narratives for business stakeholders
- Comfort moving quickly by default to produce actionable insights—and slowing down when the cost of a wrong decision is high
- Ease context‑switching across problem areas and teams, from high‑level strategy to low‑level details as needed
For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
The base pay range for this role is $182,800 – $250,000 per year.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Top Skills
SQL
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The Company
What We Do
Retool is a development platform for building business software. Users can visually design apps that interface with any database or API, and switch to code to customize how their apps look and work. With Retool, developers ship more apps and move their business forward—all in less time.
Thousands of teams at companies like Amazon, DoorDash, Peloton, and Brex collaborate around custom-built Retool apps to solve internal workflows. We're just getting started and growing quickly—join us!
Why Work With Us
Retools are solution drivers—whether fixing a button misalignment or enabling customers to build with the newest AI technologies, we wear many hats and act like owners. Our small teams work on big problems, pushing hard and moving quickly to create outsized impact. We hold each other accountable and celebrate together when we get it right. Join us!
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