Data Product Owner

Job Title: Data Product Owner

Type of Employment: Permanent – Full Time

Location: This is a remote role based in Portugal. You need to be based in Portugal and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global  

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

About the Role 

We are seeking a passionate and results-oriented Data Product Owner to join our growing team. In this role, you will be the champion for our data products, translating business needs into actionable data strategies and overseeing the development and implementation of those strategies. You will bridge the gap between business stakeholders, data scientists, and engineers, ensuring that our data products deliver real value to the organization. 

Responsibilities 

• Partner with business stakeholders to identify key challenges and opportunities where data can provide solutions. 

• Develop a clear vision and roadmap for data products, aligned with overall business objectives. 

• Translate business needs into user stories and product requirements for the data science and engineering teams. 

• Prioritize the product backlog and manage the development lifecycle of data products. 

• Work closely with data scientists and engineers to ensure the technical feasibility of product ideas. 

• Champion data quality and ensure data products adhere to data governance standards. 

• Define key performance indicators (KPIs) to track the success of data products. 

• Analyze usage data and user feedback to identify areas for improvement and iterate on data products. 

• Communicate effectively with stakeholders at all levels, keeping them informed of progress and driving adoption of data products. 

Qualifications 

• Bachelor's degree in a relevant field (business, data science, computer science) or equivalent experience. 

• Extensive experience in product management, data analysis, or a related field. 

• Strong understanding of the data lifecycle and data governance principles. 

• Experience working with Agile methodologies. 

• Excellent communication and collaboration skills. 

• Ability to translate complex technical concepts into clear, actionable insights for non-technical audiences. 

• Proven ability to prioritize tasks and manage projects effectively. 

• Proficiency in data visualization tools is a plus. 

• Experience with data warehousing, data lakes, or other data management technologies (a plus). 

• Competitive salary
• 22 days annual leave + Bank Holidays + Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday 
• Additional healthcare insurance with dental service
• Food Vouchers - Sodexo vouchers
• Summer working hours
• Collaborative working environment
• Annual L&D Budget
• Employee referral bonus scheme
• Office Equipment Budget

If you are interested, please send your CV in English

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.