The Role
Manage and support cloud-based data platforms, resolve data pipeline issues, conduct RCA for incidents, and collaborate with internal teams for operational efficiency.
Summary Generated by Built In
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The Data Engineer is responsible for managing, operating, and supporting cloud-based data platforms. This role involves close collaboration with customers and internal teams to ensure stable, secure, and efficient operations of the cloud data ecosystem.
The engineer will work across multiple technologies, including Azure Data Lake Storage, Databricks, Azure Data Factory, Azure Synapse Analytics, Snowflake, Azure Event Hub, Tidal, Pyramid, Collibra, Power BI, Tableau, MicroStrategy (MSTR), and Alteryx, ensuring reliable data ingestion, processing, analytics, and reporting.
Key Responsibilities (Level 2 Operational Support)
- Resolve data pipeline issues and perform proactive monitoring for sensitive and critical batch processes.
- Conduct Root Cause Analysis (RCA) and retrospectives for incidents and operational issues.
- Create, update, and maintain operational runbooks and manage entitlements as required.
- Implement configuration changes to batch processes and underlying cloud infrastructure.
- Manually control and manage pipeline executions during scheduled maintenance windows.
- Perform on-demand operational changes based on instructions provided by the Data Engineering (L3) team.
- Handle user service requests; for non-runbook-based requests, coordinate effectively with the L3 team.
- Participate in Disaster Recovery (DR) testing activities (twice a year).
- Support development and production data synchronization activities.
- Represent the team in weekly change management board meetings.
Knowledge, Skills, and Abilities
- Strong hands-on experience with:
- Azure Data Lake Storage
- Azure Databricks
- Azure Data Factory
- Azure Synapse Analytics
- Snowflake
- Azure Event Hub
- Tidal Scheduler
- Pyramid, Collibra
- Power BI, Tableau, MicroStrategy (MSTR), Alteryx
- Ability to read, write, and troubleshoot SQL queries and stored procedures.
- Proven experience in configuring, managing, and troubleshooting cloud data platforms.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
- Ability to work effectively in small teams while promoting collaboration and inclusiveness.
Job Complexity
- Requires extensive problem-solving capabilities, including independent investigation of issues and identification of root causes.
- Ability to research and utilize multiple information sources, including Microsoft and vendor documentation, to resolve complex issues.
- Must be capable of prioritizing multiple incidents and tasks while managing competing deadlines.
Experience and Education
- Bachelor’s degree in Computer Science or a related field.
- 3–6 years of hands-on experience in configuring and managing Azure-based data analytics solutions.
- Prior experience working in Azure cloud environments is strongly preferred.
"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
Alteryx
Azure Data Factory
Azure Data Lake Storage
Azure Event Hub
Azure Synapse Analytics
Collibra
Databricks
Microstrategy
Power BI
Pyramid
Snowflake
Tableau
Tidal
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
