Platform Implementation Specialist - Associate

iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $198 billion in global client assets invested in 1,634 funds, as of August 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron's Solutions Provider award (See link below). 

About the Role

iCapital is looking for a motivated and eager candidate to join the Implementation Specialists team to support the expanding development of the platform partnerships with iCapital and financial intermediaries. The team sits within the Product department and is responsible for managing integration activity for both new and existing clients as well as managing the client experience with the iCapital platform in close partnership with Product Managers and Relationship Managers.

The ideal candidate has a penchant for knowledge, a hunger for growth and learning, is comfortable interacting with clients and 3rd party vendors, and will embrace a collaborative, fast-paced entrepreneurial environment. 

Responsibilities

• Support the Implementation Lead on all aspects of new and existing client integrations including but not limited to project management, operating model and business process design, data integration with clients and 3rd party Admin and TAs, and platform set-up, testing and rollout
• Build strong relationships with existing clients and work with the Implementation Lead to manage the client's overall platform experience including maximizing their consumption of the platform
• Learn all interfaces on iCapital platform; Develop an in-depth understanding of the end-to-end platform and conduct platform demonstrations
• Drive operational efficiencies and platform enhancements proactively and consistently
• Document and update procedures, processes, and workflow, assisting with the creation of playbooks and client collateral
• Understand our client's business circumstances and how that translates to the iCapital platform and provide internal stakeholders with client context to assess change management activities
• Partner closely with Product Managers and Implementation Leads to support the delivery of new product enhancements and updates including client testing where applicable, and communication and platform configurations.
• Work with Platform Support and Product Management teams to troubleshoot platform issues
• Work in collaboration with Product Management, Relationship Management and Sales, Investor Relations, Platform Support, and other teams to deliver for our clients

Qualifications

• Bachelor's Degree with 2+ years of experience in project management/operational financial services
• Strong interpersonal and presentation skills with the ability to influence and communicate effectively across both internal and external stakeholders
• Advanced MS Office skills (Excel, Word, PowerPoint) and data analytics skills
• History of being a team player, willingness to roll up one's sleeves and get the job done
• Detail-oriented and able to strategically prioritize tasks
• Desire to work in a fast-moving entrepreneurial environment
• Experience in alternative investments or financial services is preferred

Benefits

The base salary range for this role is $80,000 to $100,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.