Data Manager for Performance Improvement & Innovations

Organization Overview: Goddard Riverside is dedicated to strengthening communities and improving the lives of vulnerable New Yorkers by addressing their essential needs with compassion and care. With 48 programs operating across 27 sites, Goddard Riverside serves as both a strong advocate for our community members and a provider of essential services. These include food and shelter programs, support for unhoused individuals living with mental illness, and a wide range of educational, cultural, and recreational programs for children and adults.

Position Summary: The purpose of this position is to co-lead in the development, management, and strategic use of data systems and dashboards to support organizational performance, compliance, and continuous improvement. This role serves as a critical bridge between data operations and strategic decision-making, ensuring that accurate, timely, and actionable insights are available to leadership and program teams. This position provides strategic administrative support in two (2) core areas:

• Dashboard Development and Data Management
• Risk Management and Compliance

This Role is Essential for:

• Enabling Data-Driven Decision Making: By managing dashboards and conducting statistical analyses, the position ensures that leadership has access to reliable data to guide strategic planning and operational adjustments.
• Supporting Compliance and Risk Management: Through internal audits and incident tracking, the role helps maintain adherence to regulatory standards and proactively addresses potential risks.
• Improving Organizational Efficiency: Automation and system integration streamline data workflows, reducing manual effort and minimizing errors.
• Enhancing Program Quality: By collaborating with teams and identifying training needs, the role supports continuous improvement and alignment with agency goals.

Schedule: Monday through Friday 9:00am-5:00pm

Salary Range: $77,000-$85,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Key Responsibilities

Data Dashboard Development and Management

• Develop and customize automation tools and dashboards to streamline data collection and transformation to enable the tracking of key metrics related to program performance, compliance, and service quality
• Educate program and organizational teams on monthly data collection methods, validation techniques, and uploading processes to ensure accurate and timely updates to the organizational dashboard.
• Conduct statistical analyses using data from our Dashboard System, applying appropriate techniques to generate ongoing reports that support decision-making for organizational leaders and stakeholders
• Collaborate with executive and senior leadership to prioritize business information needs and requirements, to ensure alignment with strategic goals
• Collaborate closely with the Senior Director of PII to prioritize strategic initiatives, ensure improvements align with agency goals and objectives, and identify training needs to support successful implementation
• Provide support and respond to general troubleshooting inquiries related to hardware, software and training issues, ensuring timely resolution and minimal disruption
• Pursue ongoing training and certification updates to stay current with emerging techniques, standards, and best practices in the field

Risk Management and Compliance

• Collaborate with program teams to review data in efforts to conduct internal audits to assess compliance with government mandates and regulatory standards
• Track and analyze incident reports across the agency to identify trends, provide resources, and recommend solutions to prevent recurrence
• Regularly monitor and stay informed on new, revised, and existing regulations, protocols, and administrative guidelines to support the development and refinement of internal performance indicators

Qualifications and Education Requirements

• Bachelor’s Degree (Required) Preferred fields include Social Work, Public Policy, Political Science, Nonprofit Management, or a related discipline.
• Certifications (Highly Preferred)
• Certified Data Management Professional (CDMP)
• Tableau Desktop
• Microsoft Certified
• Google Data Analytics Professional Certificate
• Certified Information Management Professional (CIMP)

Required Technical Skills

• Demonstrated experience in implementing automation and integrating data systems to enhance operational efficiency.
• Working knowledge of front-end web design principles, including proficiency in CSS.
• Skilled in using data platforms such as Tableau, JotForm, Microsoft Forms, Google Sheets, Looker Studio, and Excel for data visualization and analysis.

Skills, Knowledge and Abilities

• Build and maintain strong interpersonal relationships with stakeholders across all levels of the organization
• Deliver engaging presentations and facilitate effective meetings with diverse audiences
• Demonstrate high emotional intelligence and cultural competence in all interactions
• Support staff in identifying, collecting, tracking, and communicating data-driven outcomes
• Within scope of responsibility, lead and contribute to special projects and initiatives as assigned

Physical Requirements

• Frequent use of computers and digital tools.
• Occasional lifting of files and storage boxes.

Work Environment

• Office setting.
• Hybrid/Flexible schedule available after probationary period.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.