Social Listening Specialist (Full-time 3 Month-Contractor)

ABOUT THE ROLE

Data Processing & Analysis

• Collect, clean, and analyze data from multiple sources to generate actionable insights.
• Track and analyze PR, media, and social media performance across platforms.
• Identify trends, patterns, and key performance signals to support campaign evaluation and reporting.

Research & Insights Development

• Conduct desk research on consumer behavior, industry trends, and competitive landscapes.
• Synthesize data and research findings into clear insights and implications for brand and communication strategies.
• Collaborate with senior team members to support strategic recommendations.

Social Listening & Competitive Monitoring

• Monitor brand mentions, sentiment, and online conversations across social and digital platforms.
• Track competitors’ activities and industry trends to identify opportunities and potential risks.
• Highlight emerging topics and insights relevant to clients and internal teams.

Reporting & Data Visualization

• Prepare clear, concise reports, presentations, and dashboards for internal and client use.
• Translate data into easy-to-understand visuals and insight-driven storytelling.
• Ensure data accuracy and consistency across deliverables.

Tools & Analytics Enablement

• Use data and analytics tools such as social listening platforms, media monitoring tools, and reporting dashboards.
• Support the evaluation and application of new tools or features to enhance data-driven insights.
• Maintain basic documentation of data sources, methodologies, and assumptions when required.

ABOUT YOU 

• 1–3 years of experience in data analysis, insights, research, or related roles (agency/media background is a plus).
• Strong analytical skills with the ability to collect, clean, and interpret data; comfortable with Excel/ PowerPoint / Google Sheets.
• Familiarity with social listening, media monitoring, or digital analytics tools is an advantage.
• Able to translate data and research into clear, actionable insights and client-friendly reports.
• Good English communication skills; detail-oriented, proactive, and able to work independently in a project-based environment.
• Available to commit a full-time 3-month contract.

ABOUT VERO

Vero is an award-winning communications consultancy that partners with some of the world’s leading brands, corporations, and non-profit organizations across Southeast Asia. Vero is dedicated to creating stories for companies and brands, which resonate authentically within the region’s unique digital ecosystems and fast-growing economies.

Vero presence spans across Indonesia, the Philippines, Singapore, Thailand, and Vietnam, as well as an established partnership in Myanmar. With a dedicated team of over 200 professionals specializing in PR, social media, digital marketing, influence, data-powered consumer research, media buying, and creative services, we offer comprehensive solutions for businesses seeking to advance their brand’s footprint in Southeast Asia.

Vero takes immense pride in our commitment to fostering a positive and empowering work culture, which was acknowledged in 2022 when Vero was recognized as the Best Independent Agency To Work For in APAC at the PRovoke Media Awards. In 2023, Vero further solidified its position by ranking among PRovoke Media’s Global Top 250 PR Agencies, securing the title of the second largest independent firm in Southeast Asia.

Vero’s most recognized campaigns garnered Marketing Interactive’s Gold Award for Best Health and Pharmaceutical Campaign, PR Awards Asia’s Best Use of Digital (COVID-19), SABRE Awards Best Influencer Programs Endorsements, and the 2023 Travel & Lifestyle Award from PRCA APAC. Vero believes in the power of earned, so our communication work is crafted to be talkable for the right reasons. In 2021, Vero was named Southeast Asia’s Agency of the Year by PRovoke Media. In 2023, Vero Vietnam office won PRWeek’s PR Awards Asia Best Consultancy (Medium Size).